• Served as the Leadership point of contact between 4,000 members and executive staff for a world-class golf resort and private club.•Implemented human resources policies, procedures, and best practices.•Assisted in employee recruitment, hiring and interview processes.•Created job descriptions and evaluated job classifications.•Analyzed employee performance data to identify areas of improvement.•Handled employee discipline, termination, and conflicts efficiently while following all company procedures.•Developed and implemented policies and procedures designed to increase efficiency and engagement levels for the member services, events, and catering department.•Developed strategies and used change methodologies to increase member and employee engagement.•Conducted surveys to assess member satisfaction levels.•Created and managed the annual budget for the Member Services, Events and Catering department.•Developed strategies to increase membership engagement including the curation of over 350 events.•Provided orientation training on membership benefits to staff and members.•Utilized various software and technology tools to streamline processes and optimize performance.

•Provided advice to clients on Human Resources management, diversity, equity and inclusion programming, training, and projection management during and post-Covid. •Led the design, development, and deployment of the client’s event, brand, market repositioning, and technology ecosystem.SERVICES PROVIDED:• Comprehensive Human Resources, DEI training, consulting, and project management solutions to help organizations measurably improve employees' engagement and sense of belonging.• Learning culture and ecosystem development.• Event management, marketing and event curator services. Featured Clients:SyscoGirardsKrafty LabServed as the face of DONNA DEAN COACHING & CONSULTING SERVICES through public relations, TV & digital channels. Donna consulted and served as Board of Directors - President, for BlackOwned.com powering education, entertainment, employment & economics Pre-Covid and during Covid. Donna Dean Coaching & Consulting Services joined the growing coalition pledging to advance diversity and inclusion in the workplace. One of over 2,000 CEOs that have come together for CEO Action for Diversity & InclusionTM, Donna Dean is committing herself and her company, to advance diversity and inclusion in the workplace.

Assisted Senior Vice President of Human Resources with Company-wide deployment of • Talent Management Plan• Full-Cycle Recruitment• Employee Training Program•Performance Management Deployment•Employee Succession Plan•Employee Engagement & Relations Strategic Plan•Employee Benefits Administration & TrainingACHIEVEMENTS • Launched health and wellness programs to reduce stress, boost morale, and increase retention and productivity.•Created succession plans and promotion paths for staff to boost passion for reaching the goals and objectives of the organization.•Assisted in employee recruitment, hiring and interview processes.• Served as National Change Management Champion & Women's Leadership Network Ambassador. • Delivered $5M net revenue growth through the ETP performance and results-based government grant program.• Collaborated with HR, Sales Leadership & L&D teams to develop and deploy sales, marketing culinary, leadership development, performance management, DEI training programs enterprise-wide. • Collaborated with marketing, HR, business development, culinary and learning teams to curate employee and customer-facing events and experiences. • Trained & Coached hundreds of Sales Consultants on Consultative Selling, Customer Relations & Retention etc. • Deployed data analytics that favorably impacted the correlation between the learning experience, behaviors, skill development, application, and positive performance and engagement outcomes. • As Learning Leader, collaborated with cross-functional leaders and teams across the country, to deploy a comprehensive digital transformation & training plan.• As part of a world-class HR leadership/learning & development team, earned the prestigious Chief Learning Officer (CLO), Elite Learning & Development Team Awards in, 2017, 2018, 2019 & 2020.

• In 2009, Donna Dean (formally Donna Rayford) founded DONNA DEAN ENTERTAINMENT, formally Crown Jewel Studios, an LA-based event curation and entertainment production company. • Served as a consultant, producer, event curator.• Partnered with charities and served as a philanthropist for many years.• Offered strategic consulting services and event curation for the entertainment industry resulting in strategic partnerships. #hollywood #eventplanning #redcarpet #consultant #entertainmentconsultant #actress #producer #executiveproducer #philanthropist #strategicpartnerships #cobranding#film #fashion #filmfestivals #shortfilms #theatre #performingarts #casting #VIPevents #virtualtraining

• Facilitated & collaboratively developed training programs for all new hires nationwide. • Orchestrated the full cycle recruiting functions for 115 locations across the country to include talent sourcing, recruitment, screening, offer and hiring stage.• Filled hundreds of Senior Leadership, Sales, Operations, Finance, Culinary, Quality Control, & Administrative positions nationwide.•Maintained accurate records of all recruitment activities including candidate selection metrics, interview notes.•Leveraged applicant tracking systems (ATS) to streamline recruitment processes.•Searched for qualified job candidates using computer databases, media advertisements or employee referrals.•Crafted compelling job descriptions to attract qualified candidates.•Analyzed market trends related to salary ranges, benefits packages, in order to remain competitive in the industry.•Developed and implemented innovative recruiting strategies to attract diverse talent.•Acted as a brand ambassador, promoting the company's values and culture to potential candidates.

Founded by CEO, President Steve Heimler; Unique Boutique Hospitality Group, LLC (UBHG) offers upscale boutique hotels a complete range of hotel management services. Territory: HawaiiHawaii territory sales & hospitality training, strategic marketing plan development & implementation aligned with the Hawaiian culture, “the aloha spirit.”• Developed, designed, deployed company-wide experiences and events, including a customized blended learning & development program. • Served as the master facilitator for onboarding, sales, and leadership workshops and conferences.

Founded by CEO, President Steve Heimler; Cirrus is responsible for asset management of over 10,000 multi-housing real estate, luxury boutique hotel and hospitality assets in Arizona, California and Hawaii. Territory: Hawaii, California, Arizona• Responsible for the design, development, and execution of marketing and communications strategy and solutions company-wide.• Designed, developed, and deployed an enterprise-wide Hotel guest services, concierge & sales training program. • Designed, developed, and deployed company experiences and events to include "The Aloha Spirit" conferences for a Hawaii-based hotel division.

Riverstone Residential Group is one of the largest Nationwide Multi-Housing Providers of Residential Real Estate & Hotels in the United States. Steve Heimler, Owner, CEO sold his company to Riverstone in 2006.Leadership Influence Reach spanned across the Western division to include California, Arizona, Texas, Colorado, Washington, Hawaii and Nevada. • Responsible for the design, development, and execution of marketing and communications strategy and solutions company-wide. • Recruited, trained, and led a dynamic team of 12 Regional Trainers, 24 Mentors, and an Event/Training Coordinator, spanning a multi-state Western territory (including Hawaii) as a devoted People Leader.• Achiever's Circle Award Winner, for exceeding sales, guest experience benchmarks, and overall leadership impact. • Managed portfolio which included 56 properties, 80,000 units and over 2000 associates. • Orchestrated the integration of five new companies into the organization, including the opening of luxury boutique hotels, apartment homes and condo communities. • Designed, developed, and deployed company-wide experiences and events, including hotel guest services & sales training conferences and workshops. • Influenced, onboarded, and positively impacted the productivity and engagement of over 2000 associates, located in 56 locations across the country.