Donna M Dvorak Email & Phone Number

Fairfax, Va

Resource management for the Business Services Portfolio at a large intelligence agency. • Provide executive strategy planning, integration and technical support to deliver the annual strategic and budget cycle.• Develop and facilitate program reviews; collect risk assessments, performance measure and communication events and products.• Maintain performance metrics.• Plan, draft and publish bi-monthly newsletter to enhance the transparency and understanding of Business Service Portfolio’s operations, milestones and decision points.

Mclean, Va

Key Responsibilities: • Provide exceptional client service.• Manage day-to-day operations for large program within the intelligence community.• Support government Program Manager, contract Program Manager, and cadre of leadership coaches to execute on multi-year, large federal contract.• Created tracking system that monitors a system of 100 ongoing coaching engagements enabling the organization to accurately monitor and bill client. Track every session of every coaching engagement – the length, the date, how it’s conducted, where the client originates from, and how many hours each client has left. • Liaison between subcontracting team, customer, clients and contracting company.• Developed invoice template to provide Coaching Program the uniformity needed to ensure accurate billing and reliable metrics. Advocated for and implemented deadlines for the coaching engagements to improve resource management.• Responsible for planning and conducting orientation for coaches on processes and contacts.• Gather and analyze qualitative and quantitative data for workshops, training sessions and coaching.• Created and maintained a database on the classified network to enable the client to monitor coaching usage.• Troubleshoot issues with client reports.• Support the execution and development of processes for leader development workshops, coaching engagements, evaluation activities and invoicing functions.

Fairfax, Va

• Finance Department support.• Maintained and updated project files.• Created and edited presentations.• Performed various accounting duties, including entering accounts payable and processing timesheets. • Security Department support. • Verified clearances of visitors. • Coordinated vendor visits.

Rockville, Md

• Created, formatted and updated grids and status reports to facilitate interpretation of data. • Oriented newly-merged departments on various processes, including software operation, security procedures and company contacts. • Managed various bi-monthly Committee meetings, gathering and distributing materials, encapsulating meeting results and distributing to attendees. • In support of the acquisition of MAMSI, trained both Provider Network departments on various areas, such as software, security and company contacts.

B.S., Business

Bachelor Of Science (Bs), Marketing/Marketing Management, General