Donna Nixon Email and Phone Number
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At UKG, my focus is assisting customers and delivering seamless integration solutions that align with the customers' business needs. Leveraging a deep understanding of cross-functional collaboration and technical project management, I have guided our clients through complex system integrations. My strategy includes advising on the most effective integration methods—whether via API, connectors, or flat files—and ensuring that all components of the UKG Pro system are meticulously mapped to meet vendor requirements.Previously, as a Technical Support Manager, I spearheaded the Tier 2 Support Engineering team, successfully doubling incident management with leaner staff and garnering high survey scores for customer satisfaction. Recognized for rebuilding trust within partnering groups, my tenure at UKG has been marked by a commitment to excellence and a dedication to empowering our clients through robust technical support and strategic project leadership.
Ukg
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Principal Integration ConsultantUkg Jul 2023 - PresentA result oriented project team leader utilizing my expertise to assist customers and prospects achieve business objectives throughout the SDLC.• Collaborate with cross-functional teams (WFC, Dimensions, UKG Pro, Talent, HRSD).• Advise Customers on the best options related to integrations via flat file, API, Web-service, Connectors, or flat files based on customer's business needs.• Coordinate with Project Manager to ensure all modules are aligned, and on target.• Responsible for UKG Pro system mapping to Vendor file requirements, offering analysis and best practice options for implementation of files.• Responsible for analyzing and demonstrating the value of UKG's Integration solutions.• Contribute business expertise to internal projects across a wide range of business functions.
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Technical Support ManagerUkg Aug 2022 - Mar 2023I am a Tier 2 Support Engineer Leader supporting customer integrations for the HRSD product formally known as the PeopleDoc product. I focused on creating this team and rebuilding trust in the organization. 1.). I doubled incidents managed with fewer staff.2.) I received high survey scores in the time I was there. 3.) I was recognized by partnering groups for rebuilding trust through my team in a short period of time.
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Principal Integration ConsultantUkg Jul 2019 - Aug 2022This was truly one of my most exciting positions. I was able to lean on my diverse skill set and expertise to collaborate with customers, determine their needs and create a project plan. I specialized the most complex and largest customers the majority of the time but also worked with Enterprise and Mid-Market Customers occasionally. One of the successes I'm most proud of has to do with when a customer is not able to make their go-live date during an implementation. This often had to do with the customers integrations not being complete. I was able to create a process that allowed all of our complex customers to go live with their integrations by their go live date. This resulted in increased revenue, highly rated customer surveys and satisfaction.
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Senior Business Integration AnalystUltimate Software May 2015 - Aug 2022Weston, Fl, UsA Senior Analyst responsible for creating and managing the Integration Project Plan throughout the SDLC with multiple product lines, including Time & Labor, UltiPro, Talent. I engaged customers in a trusted partnership that evaluates business needs fostering change. The team's Standard Utilization Target is 85%, as a consistent high performer my utilization and revenue exceeded the average as seen below. o 2017 – 108.10% utilization with generated revenue of $256,369.20. o 2018 – 91.48% utilization with more focus on high risks customers and generated revenue of $173,765.66. I was acknowledge as a high performer with excellent customer service through many awards and multiple trips to Club. -
Business Analyst And Product OwnerPeoplestrategy Dec 2013 - Jan 2015Edison, New Jersey, UsPeopleStrategy offers a All-in-One Platform for HR and Payroll for small and mid-sized customers. I successfully managed large scale development projects through business analysis and product ownership in an agile development. -
Business Analyst IiPaycor Oct 2012 - Dec 2013Cincinnati, Oh, UsThis was an exciting opportunity that really allowed me to step outside of my previous roles and create change in an Agile Environment. 1) I was a key member of the team responsible for the organization, and development in creating a BA Center of Excellence.2) I was responsible for organizing and training new Business Analyst this included sourcing BABOK training. 3) Assisted in growing the BA team from 4 analyst to 20. -
Business Systems Analyst For Nas Product DevelopmentAdp Apr 2011 - Oct 2012Roseland, New Jersey, UsAfter collaborating with the Development team for a number of years, I was recruited as a Business Analyst to utilize my expertise. I was able to designed solutions, recommended system controls and protocols within ADP’s following product lines; Enterprise Vantange HCM, Enterprise Autolink Payroll and Payforce. -
Client Service Team LeadAdp Sep 2007 - Mar 2012Roseland, New Jersey, UsThis was my most exciting promotion thus far and provided me with the position of Team Lead. This Team Lead role is much like an Associate Manager where you are learning the ropes of management. I'm so proud of the accomplishments I was able to achieve in this role. Here are a few; 1) Managed and resolved client service escalations, ensuring world class service which resulted in raising customer satisfaction from 70% to 90%. 2) Advisor to the sales team delivering best practices and providing the technical expertise to demo comprehensive solutions helping close new business resulting in 11% growth in new revenue. 3.) Through team building I was able to create lasting relationships with customers and our Support team.
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Senior Application Support AnalystAdp Mar 2003 - Aug 2007Roseland, New Jersey, UsI was promoted to a Senior and was able to take on more responsibilities. While I continued to provide support, I also began supporting Implementation, Development and Sales teams as a Subject Matter Expert. I began resolving heated escalations with upset customers and turning those conversations around.
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Application Support AnalystAdp Jan 2001 - Mar 2003Roseland, New Jersey, UsAfter taking some time off from a back injury I was able to secure a contract position that went permanent. I learned A LOT in this position. I was able to acquire my FPC (Fundamentals in Payroll), learn SQL while working with Enterprise Payroll for the National Accounts Division of ADP. This position taught me so much about customer service excellence.
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Client Service AnalystEmc Jan 1999 - Feb 2000Round Rock, Texas, UsI continued in IT as a first point of contact for worldwide clients and engineers in a call center environment. I loved working with people across the globe and was great at customer service. -
Support Specialist-Tier I, Office Manager, Billing CoordinatorVencare Ancillary Services Mar 1993 - Jul 1998This is really where my IT career began. The company was originally known as TheraTx and was a small startup out of the founders garage in CA. They specialized in Healthcare, specifically Physical, Occupational, and Speech Therapy in the field of geriatrics. I would say it's where my passion to wear many hats began. During my time with TheraTx, I went from being a Rehab Aide to an Office Manager to an AR Specialist and finally support in their Software. I provided functional and technical support for 300+ facilities for two proprietary applications relating to billing, payroll and outsourcing functions within the healthcare field.
Donna Nixon Skills
Donna Nixon Education Details
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Kennesaw State UniversityHuman Resources Management And Services
Frequently Asked Questions about Donna Nixon
What company does Donna Nixon work for?
Donna Nixon works for Ukg
What is Donna Nixon's role at the current company?
Donna Nixon's current role is Trusted advisor in the HCM industry enabling customers with the expertise to meet their business needs..
What is Donna Nixon's email address?
Donna Nixon's email address is br****@****hoo.com
What is Donna Nixon's direct phone number?
Donna Nixon's direct phone number is +142387*****
What schools did Donna Nixon attend?
Donna Nixon attended Kennesaw State University.
What are some of Donna Nixon's interests?
Donna Nixon has interest in Politics, Science And Technology, Education, Disaster And Humanitarian Relief.
What skills is Donna Nixon known for?
Donna Nixon has skills like Business Analysis, Software Documentation, Process Improvement, Requirements Analysis, Adp Payroll, Project Management, Crm, Training, Leadership, Outsourcing, Payroll, Business Process Improvement.
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