Help Desk Specialist supporting Genentech & Roche Scientists, QA, R&D, Field and Corporate employees, providing Customer Service and Technical Support for Computers, Printers, iPhones, Blackberries, iPads in 24 hour Global Call Center- Microsoft Certified IT Professional Enterprise Desktop Support Technical on Win 7, March 2012 - Microsoft Certified Technology Specialist Win 7 Configuration, March 2012 - Apple Certified Support Professional 10.6 - November 2010 & 10.7- March 2012

Attending networking events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

• Responsible for all office administration and operations management for fast paced, international training and consulting service including equipment maintenance and vendor relations• Facilitate all Event, Program and meeting coordination including the print and production and delivery of all materials• Provide general administrative support to CEO including all meeting registration and hosting, travel Graphic and Powerpoint design, desktop publishing & Word formatting, student guide… Show more • Responsible for all office administration and operations management for fast paced, international training and consulting service including equipment maintenance and vendor relations• Facilitate all Event, Program and meeting coordination including the print and production and delivery of all materials• Provide general administrative support to CEO including all meeting registration and hosting, travel Graphic and Powerpoint design, desktop publishing & Word formatting, student guide proofing & production • Administratively support a global team of 35 professional consultants• Work closely with Director of Ops to ensure project management milestones are met to achieve deadlines Show less

As a Direct & Online Marketing Consultant, prepared collateral and content for RFQ's, RFI's for engineering firm offering MEP and LEED Certified Design Collaborative Services, focusing on sustainable energy, electrical, mechanical and water solutions.Performed administrative and HR functions, including benefit package development and implementation.Assisted principal in all sales, marketing and business development functions.

Responsible for planning, management and implementation of all aspects of marketing program including the coordination of all circulation, advertising and sales efforts, copy writing, creative, layout & design, website development and maintenance, product merchandising and strategic pricing.Developed, executed and maintained cross-channel marketing plan including Search Engine Marketing (SEM) via Search Engine Optimization (SEO) & Pay-Per-Click (PPC) Advertising including forecasting… Show more Responsible for planning, management and implementation of all aspects of marketing program including the coordination of all circulation, advertising and sales efforts, copy writing, creative, layout & design, website development and maintenance, product merchandising and strategic pricing.Developed, executed and maintained cross-channel marketing plan including Search Engine Marketing (SEM) via Search Engine Optimization (SEO) & Pay-Per-Click (PPC) Advertising including forecasting, performance and analysis. Produced and circulated 76 page B2B catalog. Responsible for all merchandising, copy writing, layout, strategic pricing and staff training.Directed the activities of 6 department managers including: Customer Service, Accounting, IT, Marketing, Purchasing and HR. Ensured the efficient operation of 3 Nationwide Distribution Centers. Improved Operating Income 4.5%. Increased Gross Profit margin 8 points by stringent negotiations, strategic sourcing and tightened internal efficiencies in areas such as telecommunications, graphic design, print & production and insurance/Worker's Comp. Increased web sales by developing in-depth categorization, content and images. Explored & developed new target markets. Implemented business growth & expansion plans. Show less

Director of Marketing Assisted with the sourcing and implementation of CRM package including customization as well as up-sell, cross-sell, demographic and sales history features. Responsible for the management of Call Center, MIS, Customer Service Department, Purchasing, Accounting & Marketing Dept. Managers. Reported directly to the Corporate President. Developed training program to increase Call Center efficiency and improve technical knowledge of sales staff.Took on added… Show more Director of Marketing Assisted with the sourcing and implementation of CRM package including customization as well as up-sell, cross-sell, demographic and sales history features. Responsible for the management of Call Center, MIS, Customer Service Department, Purchasing, Accounting & Marketing Dept. Managers. Reported directly to the Corporate President. Developed training program to increase Call Center efficiency and improve technical knowledge of sales staff.Took on added responsibilities as there was no replacement for Marketing Manager. Show less

Managed production efforts for marketing program including coordination of advertising and sales efforts to include print ads, decks, press releases and yellow page advertising. Supervise marketing database. Develop, prepare and analyze marketing reports. Serve as liaison between sales, advertising, marketing, print, production vendors and consultants.Assisted with catalog and sales promotion production including product selection & rationalization, pagination profitability, design… Show more Managed production efforts for marketing program including coordination of advertising and sales efforts to include print ads, decks, press releases and yellow page advertising. Supervise marketing database. Develop, prepare and analyze marketing reports. Serve as liaison between sales, advertising, marketing, print, production vendors and consultants.Assisted with catalog and sales promotion production including product selection & rationalization, pagination profitability, design & print management, vendor co-op and relations. Prepared marketing reports and spreadsheets. Expedited, measured and analyzed customer profile, performance, cost of acquisition and ROI.Started as Marketing Assistant and promoted to Marketing Manager. Show less