Building Safety Division Contractor Licensing

Serves as the department head and is responsible for overseeing the issuance of business licenses, permits and collection of related fees, to maintain accurate records and to be available to the business owners and citizens for questions and assistance as well as the enforcement of City code ordinances in regard to business licensing. This work is frequently impacted by changes in laws, policies and guidelines, and shifting of priorities. In addition, I also have the responsibility of maintaining records of city equipment and vehicles as the Capital Assets Records Custodian.

• Talent acquisition/recruiting for 77 bed skilled nursing facility.• Partnered with facility leadership in recruiting all staffing levels.• Delivered creative and consultative talent acquisition solutions to management for increasing recruiting efforts.• Created and extended written offer letters, ran background checks and determined hire eligibility.• Conducted all new hire orientations and processed all applications, I-9 and W-4 information.• Assisted new hires with online benefits enrollment.• Assisted employees with scheduled online continuing education as required by the company.• Maintained all personnel files in compliance with state and federal regulation and corporate policies.• Averaged 10 new hires per month.• Conducted daily staff meetings with department heads in the facility administrator’s absence.

Responsible for importing, transforming, validating or modeling data with the purpose of understanding or drawing conclusions from the data in order to drive clinical and operational decision-making within the Department of Case Management. Performs supportive administrative duties in the absence of the director. Acts autonomously to assist Case Managers / Social Workers with assessment, planning and evaluation of patients within designated patient populations. Uses office skills to handle communications (internal and external), file organization and management, word processing, spreadsheets and computer graphics software, mathematical computation, report and letter preparation and decision making within scope of responsibilities. Expert on the operations of case management programs. Maintains personnel records for the department and assists employees with required training for the department.

•Maintains a working knowledge of departmental and organizational databases, and compiles data and prepares/organizes proposals and statistical reports. Coordinates data and activities for department such as: auditing, preparedness for Department of Health inspections, preparedness for other surveyors (The Joint Commission), licensing/accreditation support, Indigent/Self Pay reimbursement compilation and processing, and Pharmacy Services charging processes. Reviews status of required competencies by Pharmacy Services personnel; maintains Pharmacy Personnel files. Assists in review of Pharmacy Services Policies and Procedures, and updating of same. •Creates pharmacists work schedule based on hospital business needs.•Performs audit of personnel data to maintain current and accurate personnel records.•Partners with employees and management to communicate and provide guidance or decisions on various Human Resources activities, policies, procedures, laws, standards, and government regulations and remains abreast of any changes that may affect the same.•Assists with the processing of pharmacy staff performance evaluations to ensure guidelines are followed and timely completion.•Investigates employee relations issues.•Participates in the peer interview process for all pharmacy positions.•Conducts new employee on-boarding sessions within the pharmacy assisting new employees in the completion of forms for specific job related acknowledgements, pharmacy personnel policies and various other documentation required for pharmacy personnel file.•Assists with organizing and conducting hospital employee training sessions for the AcuDose Medication Dispensing System.•Reviews charging processes for accuracy, researches problems and makes recommendations for changes in process. Performs monthly audits of invoices for controlled substance purchases/receipts for accuracy.

• Answer client support services telephone calls, document all customer inquiries and resolutions received via phone calls, mailboxes or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.• Provide a positive client support experience and build strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.• Provide support within a Line of Business, clinical or infrastructure specialty and across specialties as required. Educate and train clients/participants one-on-one as needed to resolve support requests.• Actively work to ensure IT&S Service Level Agreements are met.• Actively participate in and manage incident communication needs and expectations for customers and stakeholders.

•Collect and process new applicant information from student system including research and verification of residency information provided on application via Florida DAVID system and Florida Voter Registration sites while maintaining compliance with FERPA. •Assist future students, current students, faculty and staff with questions regarding admissions and registration. •Develop, assist and provide training on new processes for the department to maintain compliance with state guidelines. •Participated in data system conversion and provided training to other college staff on use of new system screens relating to student information database.•Created job aids for use by faculty and staff for new student academic system.•Provided instruction to high school seniors for college application process.•Attend and represent the institution at community functions for student recruitment.•Calculate athletic eligibility for five sports in compliance with requirements as determined by the NJCAA.•Participated on interview committees for various positions on campus.•Achievements: Professional Employee of the Month Award in recognition of outstanding service and dedication to Gulf Coast State College, May 2010.

•ESE Reading Lab Manager for two ESE student programs providing support and guidance to students while participating in learning.•Assisted ESE instructional personnel with organization of materials, lesson plans, grading, monitoring of students.•Instruction and evaluation of student progress via testing, interactive games and one-to-one instruction.

•Accurately and efficiently transcribed physician dictation for large gastroenterology practice.•Typing speed of 125-135 CWPM.

•Maintained all staff personnel files and performed regular audits of personnel data to maintain current and accurate records.•Maintained confidential patient records in compliance with HIPAA.•Transcribed physician dictation; scheduled patient appointments•Supervised office staff and daily operations of the practice.•Handled practice bank deposits, balanced patient accounts and daily transactions.