Donna O'Leary founded BOLDEndeavors (d.b.a. BigPaw), serving small businesses, increasing their customer activity. Serving home services, blue collar trades and animal businesses in particular. They benefit greatly from her experience as a Chief Information Officer, PMI certified project manager, ClickFunnels 2CCX member, and certified funnel builder. Experiences for over a decade benefit BOLDEndeavors clients. Everyone needs to attract the right customer and increase the activity with these customers - who wouldn’t want that ? Setting the right digital foundation is key. Old media is dead and your competition can eat you for lunch if you are not only using new media, but understand how to leverage it in your favor. It is like building a house, you have to set the foundation first and build from there. Donna possesses skills as a technology executive, developer and internet marketing consultant who spent years studying with the best in the industry so you don’t have to! She has heard first hand how some business owners feel ripped off by internet marketing charlatans, with a lot of slick talk that few business owners even care to recognize. Donna is on a mission to end that cycle for small business owners. She demonstrates how technology can add value and not just jargon, how effective digital marketing proper use of social media can transform the life of business owners and develop raving fans for customers.

Serving as an advisory board member to support the Operational Excellence Society in achieving the primary mission to build awareness of the various disciplines which, together, constitute Operational Excellence.About the Operational Excellence Society: A “think-tank” dedicated to the various disciplines which, together, constitute Operational Excellence. An originator and aggregator of content to share knowhow, experience, and wisdom to the constituents of the Operational Excellence Society.

Work to develop NYSUT's first Chief Information Officer role into one that leads the organization through both IT moderinization and a true transformation to a digitally oriented, progressive culture leveraging a world class IT to propel the organization to reach new heights and goals. The CIO at NYSUT: • Has a “seat at the table” as a member of the Management Committee. • Joins a NYSUT that views technology as a strategic and competitive differentiator. • Plays a highly visible leadership role that intersects with every part of the organization. • Leads a major digital and technology transformation initiative. • Experiences a commitment to technology investment. • Joins a culture of collegiality and respect. • Builds a world‐class IT organization.

BHNNY was part of the NYS’s Delivery System Reform Incentive Payment Program (DSRIP), a temporary grant-driven organization and role. The CIO role is responsible for overseeing IT, and leveraging assets for cybersecurity and data analytics activities throughout BHNNY and the provider network.One of 25 Performing Provider Systems (PPS) organizations across NYS, BHNNY is one of only 8 PPS's leveraging the rich Medicaid Confidential Data sources within our Health Catalyst Population Health Management (PHM) platform. The power of the PHM technology is in providing right information to the right experts at the right time. Leveraging the power of data sources through analysis to ensure actionable information is in the hands of experts responsible for quality outcomes and improved patient engagement/experiences, at the most optimal cost – in preparation for Value Based Pricing (VBP). The BHNNY PHM platform provides active care management and data analytics for predictive and risk analysis. BHNNY provides collaborative care management dedicated to a ensuring improved outcomes, particularly managing complex comorbidities and transitions of care.BHNNY also leverages technology assets and assessments to ensure incentive funding is appropriately applied; within BHNNY for oversight and predictive analysis, externally within the network of providers to incentivize change that operationalizes improved outcomes. The PHM platform provides the basis from which clinical, informatics and data analytics experts can work collaboratively on predictive analytics and risk stratification to improve outcomes. Ultimately working through risk analysis efforts with clinical and community-based organizations to ensure the provider community is prepared for value-based pricing. By pairing solid care management with social determinants of care, BHNNY is ensuring technology assets are appropriately applied throughout the DSRIP network.

New Hampshire state government’s largest agency, responsible for the physical and mental health, safety and well-being of the citizens of New Hampshire.Provide information technology management, solutions and services supporting individuals, children, families and seniors. Administer and support programs and services for Medicaid; Health Information Exchange; Public Health; Food Stamps and Family Assistance; Child Support; Children, Youth and Families; as well as Behavioral and Community-based Care. Lead team of 12+ direct, and 80+ indirect reports. Oversight of a 160-bed hospital, long-term care and juvenile justice centers.Led collaborative team of staff, state leadership, and vendors through incident response following a public data breach. Managed official cybersecurity incident response to federal regulators and authorities. Oversee MMIS system with over $1.7B paid in nearly 8.5M processed claims; Integrated Eligibility system servicing 1 in 5 NH residents. Improved vendor management for fiscal agent (MMIS) and key vendor contracts; developed framework for improved enterprise cybersecurity, governance, and fiscal responsibility. Serve as Acting Chief Information Security Officer, initiated programs to reduce risk profile; provide incident management; direct MARS-E, HIPAA, NIST-800, SSA, IRS analysis and compliance; audit management. Implemented data stewardship program driving data management guiding principles and providing the framework for a distributed model leveraging the staff members directly managing and exchanging data. Directed operational excellence initiatives to further empower clients, increase mobility. Introduced kiosks in District Offices to improve workflow, reducing wait lines, improving quality of the client experience. Enterprise alignment efforts consolidated legacy long-term care custom application and Choices for Independence (CFI) Waiver management functions into current Integrated Eligibility and case management.

Recruited to transform business services, build standardization and project management infrastructure. Led technical team through transforming operations in the wake of Hurricane Sandy. Executed end-to-end network / infrastructure environment modernization and improvement. Implemented increased bandwidth, high availability business continuity, disaster recovery and mobility options. Designed new strategic technology plan / roadmap for IT Governance, Business Continuity, and Disaster Recovery. Developed and implemented structured and scalable approach to technology management. Led team of direct and 80+ indirect reports. Managed multimillion dollar budget related to statewide operations, including three datacenters and 25 regional offices. Implemented data analytics platform improving risk analysis and data-based decision making related to security information and event management. Administered secure HIPAA compliant encrypted email capabilities. Provided secure workforce mobility options with two-factor authentication virtual desktop (VDI) for remote access, WiFi deployment and private cloud file transfer capabilities. Introduced of SaaS and cloud-based services. Established PMO, new legal recruitment and HR monitoring; and secure HIPAA compliant email with financial recovery sites. Saved millions of dollars with Storage Area Network (SAN) replacement project. Improved transparency in Attorney General and regulatory communications by implementing GovDelivery SaaS.Built foundation and discipline for budgeting, procurement, and contract negotiations. Encouraged team engagement and productivity by investing in training and career development, transforming team into high performing contributors. Significantly improved processes for procurement, budgeting, vendor selection, negotiations and management.

Hired to turnaround key project for Department of Environmental Conservation; quickly promoted to provide thought leadership and strategic consulting to the Department of Health program. Consulting highlights:Department of Health: Directed large scale programs focused on strategy, schedule and budget development, maintenance and tracking, regulatory reporting, team building, and relationship management with public and private sector stakeholders. Key thought leader in executing NYS Medicaid EHR Incentive Program that has already disbursed $670M.Partnered with public and private partners on program development, meaningful use, education and application initiatives to build out DOH NYS Medicaid EHR Incentive Program (anticipated $1.5B economic impact). Led development of federal regulatory reporting, including State Medicaid Health Information Technology Plan and documents supporting DOH Office of Health Insurance Programs program and funding. Built / maintained relationships with stakeholders including the Centers for Medicare and Medicaid; receiving recognition from CMS leadership for model approach. Initiated multimillion dollar contract with DOH; built team of SMEs, paving the way for $MM HHS service line for NYSTEC. Department of Environmental Conservation:Transformed distributed content management project, upgrading solution to fully functional CMS and training 30 content managers. Completed project on time / on budget, providing 10M+ visitors with streamlined access to thousands of files. Project recognized received NYS Forum Best of Web Award. Directed air monitoring implementation project with virtual, global team. Directed MSOffice implementation for 4,500 users statewide, completed on time / on budget without business disruption.

Led 10-person board, committees and membership for non-profit organization formed to empower women in technology. Increased the numbers of women in executive roles and encouraged young women and girls to enter technology fields. Directed strategic short-term and long-term planning, marketing, public relations, strategic alliance, development, membership drives, project management, event planning, sponsor solicitation, and fiscal management.

Directed application, web development, and 3D visualization services for 700-person, top 100 national engineering firm. Accountable for service line P&L; budgeting and forecasting. Developed annual strategic plans; and managed resources. Led business development and managed client relations.Established 3D animation service, a new technology for the firm; hired and led creative team. Created sales and business development strategies to facilitate presentation of technology services to new and existing clients. Analyzed requirements and provided solutions for comprehensive projects; consistently delivered on time and on budget with high level of customer satisfaction. Selected by the Board to serve as first technology member of the senior leadership project management team.