Donna Osman Email & Phone Number

Kenosha, Wi, Us

Kenosha, Wisconsin

Midwest And South Usa

Oversaw training for up to 350 Full Price stores. Liasioned between Field Leadership and Corporate to provide service strategy and solutions to obstacles chain-wide and more specific issues facing high volume Full Price and Factory locations.• Launched and participated as member of Field Service team, a ninja training team in high demand by all stores, districts and regions.• Designed, coordinated and facilitated Training and Development training at nine Annual Full Price and Factory Store Manager Conferences. • Launched and led national-wide training for implementation of Sales-Force.com clientele loyalty tool. • Developed and designed training program “How Men Shop” for Coach’s ground-breaking new men’s line and a training program for the New Footwear Salons. • Proactively created and delivered to all managers the “Top Five Things you MUST have to Clientel” presentation in anticipation of SalesForce.com implementation.

Chicago, Ill

Oversaw training for up to 70 Full Price stores and 60 Factory Stores. Liasioned between Field Leadership and Corporate to provide service strategy and solutions to obstacles chain-wide and more specific issues facing Customer Service and Selling strategies.• Created and launched inaugural NSO training for up to 600 stores. Ensured Coach’s brand integrity by designing manager and associate training that instilled a culture of selling and service. Successfully embedded Coach culture in 50+ new stores in North America and Canada• Member of the Signature Group that researched, designed, and wrote the New Training Binder for all new hires/ managers, full price and factory (500 stores) in United States that reduced turnover, improved morale, and improved that training.• Member of the Signature Group that researched, developed and presented the Service Standards for Coach, still used today on a global basis. Improved brand image, increased sales, enhanced profitability and improved customer satisfaction.• Standardized customer experience and selling process through the design and launch of a secret shopping standard for all full price and factory locations in US and Canada. Strengthened productivity, increased awareness and increased customer satisfaction.

Michigan Avenue Chicago, Ill

Provided overall leadership for a store team of 7 managers and 30+ sales associates for three years. “The Niceset Store on Michigan Avenue.”• Opened a successful $8 million Flagship on Michigan Avenue.• Created operational efficiencies which maximized the business opportunities and service level.• Challenged self and team to always model professional behavior, while striving to deliver outstanding service in all situations.• Won “Leadership of the Year” award for the Full Price Division out of 300 Sm’s and Gm’s.

South Coast Plaza In Orange County, Ca

Directly supervised 4- 5 managers and 20+ sales associates for two years creating a SERVICE culture at South Coast Plaza.• Maximized sales of a $6 million specialty store. • Delegated duties and responsibilities to foster a sense of ownership among the staff and to increase efficiency of store operation.• Attained store shrink goals through upholding high standards on all company audits.

Century City, Ca

Directly supervised a team of four managers and 15+ sales associates for three years before promoted to South Coast Plaza.• Increased sales volume of a $2 million store to $3 million.• Ensured all hiring, operations, training and merchandising was in accordance with Coach.• Won “Visual Store Manager of the Year”.

Nebraska, Iowa, Wisconsin

Store Manager, Eau Claire, WI (1995 to 1996)Assistant Store Manager, Madison, WI (1994 to 1995)Associate Buyer, Des Moines, IA (1993 to 1994)Selling Service Manager, Omaha, NE (1992 to 1993)Department Manager, Des Moines, IA 1991-1992)Assistant Buyer, Des Moines, IA (1990-1991)Managment Training Program, Des Moines, IA (1989-19900

Bachelor'S Degree, Fashion Merchandising And Minor In Marketing

High School