A background and proven record of accomplishment originally in the Market Research industry. I Offer an Integral working knowledge of all aspects of the Call Centre and Customer Service environment as well as the ability to co-ordinate and develop large numbers of staff with varying abilities. I have spent the last 35 years in fast paced performance driven call centres where it's essential to deliver timely results to ensure a competitive edge. I'm no stranger to taking responsibility & accountability for quality outcomes and am used to working to agreed goals and dealing with challenges in a responsive and constructive manner. Leading from the front and communicating with clarity, conviction and enthusiasm are of paramount importance to me as they make up a large part of my own personal principles. I am able to support moralities of fairness of opportunity for all and I believe that I have a keen dedication to a diverse range of individuals. My working background thus far has instilled objectivity and sound judgment whilst harvesting the ability and knowledge to provide accurate, expert and professional advice. I work well with setting priorities and using evidence to evaluate options before arriving at justifiable decisions.• An excellent communicator with strong leadership & superb client management skills.• An analytic problem solver and forward thinker with a penchant for accuracy. • A well organised and pro-active individual who is able to prioritise heavy workloads.• Transferable skills learnt and developed within a Customer Service environment.• A successful Director covering B2B & B2C projects.• Experience of Qualitative & Quantitative research methodologies • Knowledge of MQA’s BS7911 / ISO 9001 (MRQSA) and IQCS requirements• A proven ability to train and monitor others to Industry standards. • A true professional who is committed, loyal, and honest• A passionate, enthusiastic individual with the drive to inspire others