Donna Polite Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia

• Providing administrative support services to multiple director • Provide back-up support to ONDIEH staff and other administrative support staff. • Serves as timekeeper for TASNET • POC for division share drive & share folders.• Provide travel support in CONCUR and the ITR system. • Create solicitation request thru ICAP/CAS II/NCT Events. • Enter training request thru VSTS. • Process purchase requests for supplies Form 1350, Inventory of supplies.• Enter service request thru ITSO or MISO. • Review and compile documents for funding packages using internal system NEXT. Organize binder for Peer Review, Director’s reviews• Developed fillable Evaluation forms for Peer Review Reviewer-Adobe Professional DC. • Assist with logistics for meeting: scheduling, Skype, Adobe Connect. Board of Scientific Counselors (BSC) meeting.• Creating agenda’s for division and program meeting. • Make decision wisely and after adequately contemplating various available course of action.• Connect Facilitator

Decatur, Ga

• Developed Inventory and Layaway system.• Balance Sheet of daily receipts.• Created forms for daily function.• Answered Customer Service calls• Back-up store manager when needed• Anticipated and proactively address the administrative needs of office staff.

St. Petesburg, Florida

Responsible for leading, coaching, and developing a team of 30 –35 sales professionals to deliver quality focused interactions with our customers in a motivated sales environment.Supervises and coordinates daily activities of remote representatives engaged in delivering excellent customer interactions and utilizing effective selling techniques.Motivates to achieve aggressive contact center objectives while maintaining low levels of attrition.Builds teams and promotes teamwork through consistent interaction, effective coaching and unifying team members to create an engaging environment.Leads teams through projects and initiatives.Recognize employees’ performance/behaviors, provide constructive feedback for improvement along with acknowledgement of successes, and document coaching discussions appropriately.Interpret statistics reported for AHT, availability, productivity, quality, etc., and determine how they relate to the business.Utilize effective selling techniques to educate/motivate direct reports to contribute to a sales driven environment.Complete and administer yearly evaluations and disciplinary action for all direct reports in a timely manner.Generates new ideas/solutions on specific contact center issues, and participates in projects and process improvement initiatives.Must be a champion of change management.Contributes as a team player when working side-by-side with various levels of leadership in the business.Leverage current tools and technology to assist in the management of a Work at Home environment.Various job related duties as may be assigned.

St. Ptersbuurg, Florida

Inbound sales and service calls for HSN &Ballard Design. Control expected call time with the customer, Open new Credit Cards Accounts, Sell upsells to customer, resolve customers issues.

Tampa/St. Petersburg, Florida Area

St. Petersburg TimesManaged Staffers (Average. of 25 + staffers at any given time and Contracts forIndependent Contractor (Average 100 plus) Hired, evaluate staffers.Meet sales goals and manage Zone operations.Trouble shooter, customer service.Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Smyrna Ga

Sold fine Jewelry,Provided Customer Service, Inventory and restock Jewelry.

Unit Secretary Certificate, Computer Operator

Course: Mirco Computer Opertor

Certificate In Unit Secretary, Medical Unit Secretary

Transcribe Dr's orders, Medical terminology, answer phone, Communicate with Dr's, nurse's and patients and visitor's and other internal.