Enterprise Implementations: Project-managed large-scale rollout of Office 2016 for employees across all lines of business. Rebranding Initiative: Provided highly specialized consulting expertise in the coordination and execution of activities to address the business needs with respect to application rebranding. * Accurately determined the scope of required changes, performed application prioritization, and developed high-level implementation approach for 200K application rebrand… Show more Enterprise Implementations: Project-managed large-scale rollout of Office 2016 for employees across all lines of business. Rebranding Initiative: Provided highly specialized consulting expertise in the coordination and execution of activities to address the business needs with respect to application rebranding. * Accurately determined the scope of required changes, performed application prioritization, and developed high-level implementation approach for 200K application rebrand program. * Worked closely with marketing personnel, business owners and application suppliers to confirm requirements, develop acceptance testing criteria, plan resources and schedule application rebrand updates. * Provided strategic oversight of rebranding activities for over 52 finance applications, eight Websites and 10 mobile device applications to help navigate issues and mitigate risks of rebrand efforts. * Prepared for and attended weekly steering committee meetings to summarize progress and provide information where important risks, issues and/or decisions required discussion. * Provide operational support following implementation including support for problem resolution. Show less

Executive Director, IT (ERP Application Management Consultant)Responsible for providing leadership and program management of technology systems and services. This includes management of strategic and tactical activities to ensure client satisfaction, technical delivery, contract compliance, and resource management at the client site. Staff of eight.• Managed the daily support and operations of the Banner ERP system and the ongoing evolution of its implementation. Provided management for… Show more Executive Director, IT (ERP Application Management Consultant)Responsible for providing leadership and program management of technology systems and services. This includes management of strategic and tactical activities to ensure client satisfaction, technical delivery, contract compliance, and resource management at the client site. Staff of eight.• Managed the daily support and operations of the Banner ERP system and the ongoing evolution of its implementation. Provided management for the system administration of the ERP and integration with other client systems. • Focused on client liaison and strategic aspects of Higher Education activities at the client location. • Transformed the Applications team to properly align skills with ongoing duties.• Introduced methods for tracking project management, workload planning and change management initiatives significantly improving project cycle time and increasing project success rates by 50%. Show less

Managed a major IT initiative to upgrade existing insurance application and implement new portal design. Guided several departments in designing and developing projects from initiation through production stage. Collaborated with management teams to deliver assigned programs and develop group and individual timelines. Assisted in developing specific strategies aligned with the product portfolio.

Senior Manager, Academic Technology Jan 2014 - June 2014Selected to administer the initiation, management, and successful completion of new or upgraded iLab projects required to support delivery of the academic curriculum. Developed program management strategies that prioritize and translate academic technology projects into effective actionable plans for project teams to drive project launch and release strategies. Assessed overall departmental resource utilization and capacity planning… Show more Senior Manager, Academic Technology Jan 2014 - June 2014Selected to administer the initiation, management, and successful completion of new or upgraded iLab projects required to support delivery of the academic curriculum. Developed program management strategies that prioritize and translate academic technology projects into effective actionable plans for project teams to drive project launch and release strategies. Assessed overall departmental resource utilization and capacity planning in supporting the delivery of new academic programs. Sr. Manager, Business Systems Integrations Mar 2013 – Jan 2014 High performer promoted for exceptional leadership skills and achieving results.* Responsible for integrating Brazilian IT business systems for acquisitions. Matrix staff of seven.—* Managed international portfolio of 54 Integration projects and implemented the global business systems integration strategy for two schools in Brazil.—* Conducted SWOT analysis to develop short and long term strategies improving PMO policies and procedures.—* Created and presented training sessions for 12 Brazil project managers.Training Manager, IT Nov 2011 – Mar 2013 * Selected to manage team of six regional IT Trainers for major IT Application project. Staff of six.—* Successfully organized and facilitated four Bootcamp training sessions training over 120 power users on new Student Banner System.Sr. Project Manager, IT Jun 2010 - Nov 2011Promoted to Sr. Project Manager due to demonstrated project leadership skills.* Managed 24 IT Release projects. —* Coordinated, facilitated and led all efforts of functional team members to successfully implement enhancements to existing Salesforce applications.Project Manager, Business Jun 2008 - Jun 2010—* Developed and executed detailed project plans including key activities, timelines, and resource requirements for rollout of student central program, to 90 campuses within 24 months. Show less

Developed and managed detailed project plans for the installation, configuration and upgrade of Radio Beacon Warehouse program for various manufacturers throughout the country. Took Lead and participated in the overall implementation, which included Business System Reviews, Module Set Up, Data Conversion, Design Testing Plan, Testing, and Designing and Implementing Training Programs. Created workflow analysis, documented existing processes, and made recommendations for improvement.

Managed 40+ client cases administering the policies and procedures of company program. Conducted risk/need assessments and created individual treatment plans for each assigned client. Met regularly with clients and documented clients’ progress or regress in Company database. Facilitate educational/behavior modification groups each week. Reported on the status of program operations regularly to ensure all necessary documentation was prepared for court review.

Held direct operational and strategic steering responsibility for the management of Verizon’s voice over broadband (VoIP) solution installations for new and existing accounts. Planned, directed and oversaw projects from reviewing quotes and contracts to launch and support, including analyzing specifications and designs, provisioning, installation, testing and compliance.

Planned, directed and oversaw full project life cycle for the implementation of Genuity’s service lines at major Fortune 500 accounts. Service lines included Web Hosting, System Management, Content Delivery, Security, Network, and Storage Services. Partnered with sales representatives for pre-sales functions, including compiling quotes, gathering technical requirements and closing sales. Was selected to be part of a team of nine to help create PMO which included developing policy, processes… Show more Planned, directed and oversaw full project life cycle for the implementation of Genuity’s service lines at major Fortune 500 accounts. Service lines included Web Hosting, System Management, Content Delivery, Security, Network, and Storage Services. Partnered with sales representatives for pre-sales functions, including compiling quotes, gathering technical requirements and closing sales. Was selected to be part of a team of nine to help create PMO which included developing policy, processes, and required project documentation. Show less