Business Development & Customer Experience Specialist
Current- Develop and manage new leads and sales process to drive conquest sales, and maintain and optimize loyalty portfolio delivering marketing and sales platforms and pitches via consultative and direct sales at Presidents Award Winning Dealership with annual $10MM sales portfolio. - Researched, presented and persuaded management to employ new datamining software for sales team resulting in 12% increase average gross profit/sale, as well as increased lead generation, conquests and loyalty. - Learn and develop proficiency in several CRM and data mining systems, write sales and marketing templates, and assist in training sales team. - Liaise with management, vendors and reps to create and optimize website, social, sales and marketing campaigns. - Entrusted to manage customer reviews and assist in achieving #3/140 in brand reputation, top scores on social, and 8 consecutive Presidents Awards for excellence in Customer Satisfaction.