Donna Ries Email & Phone Number

“Driving business results through research, analysis and action.”Customer-focused marketing and quality leader with experience driving customer satisfaction, process development, continuous improvement, and measurement initiatives, resulting in client retention, incremental sales, reduced costs, and improved productivity. Extensive experience in:• Creating & leading client feedback systems process and survey development• Gathering data, analyzing and communicate VOC to drive business results • Leading high-performing cross functional teams for business processes • Facilitating account team to create action plans resulting in improved client satisfactionKnown for collaborating with executives and leaders to design and deliver key performance indicators (KPIs) department dashboards and balanced scorecards which resulted in improved enterprise performance. Industry experience:Marketing services, loyalty marketing, sales incentives, travel, hospitalty, hotel, employee engagement, high tech, telecommunications, pharmaceutical, healthcare, distributions and manufacturingSpecialties: Client Satisfaction, Retention, Net Promoter Score, Customer Assurance, Survey Development, Data Analysis, Action Strategies and Implementation, Cross Functional Team Leadership, Business Process Management, Improvement, Program, Project, Change Management, Organizational Performance Metrics, Balanced Scorecard Development, Key Performance Indicators, Facilitation, Black Belt Certified

Listed skills include Cross Functional Team Leadership, Six Sigma, Account Management, Data Analysis, and 9 others.

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  Six Sigma Consultant

  Unitedhealth Group

  Eden Prairie, Mn, Us