Donna Robeson Email & Phone Number

Wallingford, Connecticut, United States

Plainville, Connecticut, United States

Blair, Ne

• Greet, register, and show and assign rooms to guests of hotel.• Balance cash drawer and credit machine.• Contact housekeeping or maintenance staff when guests report problems.• Issue room keys and instructions to guests.• Make and confirm reservations.• Verify customers' credit, and establish how the customer will pay for the accommodation.• Keep records of room availability and guests' accounts.• Compute bills, collect payments, and make change for guests.• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints. • Record guest comments or complaints, referring customers to managers as necessary.• Review accounts and charges with guests during the check out process.• Transmit and receive messages, using telephones or telephone switchboards.• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.• Setting up and taking down continental breakfast and coffee and tea supplies.• Do inventory and order supplies as needed.• Inspect guest rooms, public areas, and grounds for cleanliness and appearance. • Plan, schedule and supervise the work of housekeepers.• Clean and maintain lobby and common areas.• Carry linens, towels, toilet items, and cleaning supplies.• Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.• Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.• Sort clothing and other articles, load washing machines, and iron and fold dried items.• Report and request repair services.• Deliver television sets, ironing boards, baby cribs, and roll-away beds to guests' rooms.• Assign duties to other staff and give instructions regarding work methods and routines.

Omaha, Nebraska

• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.• Monitor employee and patron activities to ensure liquor regulations are obeyed.• Count money and make bank deposits.• Investigate and resolve complaints regarding food quality and service.• Coordinate assignments of cooking personnel.• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.• Maintain food and equipment inventories, and keep inventory records.• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.• Test cooked food by temping, tasting and smelling it to ensure quality, palatability and flavor conformity.• Order and purchase equipment and supplies.• Review work procedures and operational problems to determine ways to improve service, performance, and/or safety.• Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.

Spalding, Ne

•Greet guests, escort them to their seats, and present them with menus and special lists.•Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.•Monitor employee and patron activities to ensure liquor regulations are obeyed.•Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.•Count money and make bank deposits.•Investigate and resolve complaints regarding food quality and service.•Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.•Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.•Maintain food and equipment inventories, and keep inventory records.•Schedule staff hours and assign duties.•Establish standards for personnel performance and customer service.•Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.•Plan menus .•Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.•Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lounge facilities.•Test cooked food by tasting and smelling it to ensure flavor conformity.•Order and purchase equipment and supplies.•Review work procedures and operational problems to determine ways to improve service, performance, or safety.•Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.•Create specialty dishes and develop recipes to be used in dining facilities.•Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.•Review menus and assign prices to menu items.

Associate Of Science - As, Accounting

Associate Of Science (As), Business Administration And Management, General, 3.97 Gpa

High School, General