Donna Scarpetta Email & Phone Number

Florida, United States

Greater Tampa Bay Area

Jackson, Ms

Cared for my mother until the time of her passing.

Tampa Fl

Review clerk for the letter department.• Proofed all Medicare appeal letters. Responsible for correcting and resending all returned mail. Posted results on a spreadsheet using the case id.• Wrote and implemented a reception desk procedure manual, including security procedures. Trained reception desk clerks.• Scanned and sorted all mail, Federal Express and UPS for distribution to medical records.• Answered the TTY Medicare appeal line. Redirected calls to the appropriate tollfree number to file the appeal. • Acted as back-up for the reception desk. This included satisfactorily handling calls from Medicare beneficiaries. These calls were recorded and reviewed. TRAINING: Completed all course requirements in accordance with the companies’ Medicare contract.

Tampa/St. Petersburg, Florida Area

I assisted the CEO's Executive Assistant in preparing for all QIO (quality improvement organization) board meetings. Additionally, performed various duties throughout each day based on priority and special requests for up to 5 departments. • Researched all postage cost, certified and return receipt mail and federal express shipments for budgets that were needed for proposals.• Maintained the main filing system as well as the CEO's filing system.• Key backup for the switch board, the runner, the travel planner.• Acted as backup to the Executive Assistant to the CEO. Coordinated with Executive Assistant to the CEO to facilitate QIO Board of Directors Meetings.• Facilitated the setup for all the internal and external meetings.• Maintained the Board of Directors' list for all current contact information. Handled all deliverables that were sent certified mail and personally delivered to the post office for proper date stamp. Followed up to make sure that we had proof that documentation was received.TRAINING: Certified in Employee Resource Manual, Code of Conduct and Conflict of Interest, Incident Response Training, Harassment-Free Workplace, Labor and Timesheet Training, Confidentiality Policy, Governance and Compliance Training and HIPAA Policy.