Donna S. Email and Phone Number

● Manage scheduling and payroll for subject matter experts (SMEs) involved in training delivery, ensuring efficient allocation of resources, timely payment, and adherence to budgetary constraints, resulting in streamlined processes and 35% improved overall training program efficiency.● Supervise onsite communications and work duties with SMEs, providing guidance, support, and performance feedback to ensure alignment with training objectives and quality standards, resulting in 40% improvement in SME performance metrics and learner satisfaction rates.● Collaborate with SMEs to design and implement work projects, utilizing instructional design methodologies such as ADDIE to create engaging and effective learning experiences, incorporating interactive elements, multimedia resources, and real-world case studies to enhance learner engagement and knowledge retention.

● Spearheaded an e-learning program aimed at improving sales associate membership by collaborating with stakeholders to conduct thorough needs assessments, identified gaps in current training processes, and designed customized e-learning modules using Articulate Storyline, resulting in a 45% increase in sales associate membership within the first quarter of implementation.● Collaborated closely with stakeholders to identify specific areas for improvement in sales associate customer service, developed tailored training interventions, including role-playing exercises, customer service simulations, and feedback mechanisms, which resulted in 25% improvement in customer satisfaction scores and increased repeat business.● Implemented an asynchronous Articulate Storyline program designed to increase membership sales among sales associates, utilized interactive scenarios, gamified learning activities, and knowledge checks to reinforce key concepts and boosted sales performance, which achieved noticeable improvements in sales conversion rates and a 10% reduction in training time for new hires.

● Led and mentored stakeholders and SMEs for onsite training, conducted train-the-trainer instructor and virtual led sessions, provided ongoing support, and facilitated peer learning opportunities, evaluated training effectiveness through pre- and post-training assessments, feedback surveys, and performance metrics, which resulted in a 15% improved training ROI and learner competency levels.● Facilitated and developed stakeholder interventions during client onsite emergencies, utilized crisis management skills, communication strategies, and decision-making frameworks to ensure safety, mitigated risks, and maintained business continuity, which resulted in a 20% improvement in organizational resilience and preparedness.● Managed company-wide stakeholder events, which included conferences, workshops, and seminars from conceptualization to execution, coordinated logistics, secured venues, managed budgets, and oversaw event staff to ensure successful delivery and positive participant experiences, which resulted in a 50% increase in event attendance and participant satisfaction ratings.

● Led and mentored stakeholder and SME trainings to improve system processes, utilized data-driven insights, continuous improvement methodologies, and technology-enabled solutions to optimize organizational efficiency, reduced operational costs, and enhanced customer service delivery, implemented process documentation, workflow automation, and performance monitoring tools, which resulted in a 10% increase in improved process efficiency and service response times.● Facilitated behavioral support for SMEs and clients in the workplace, utilized coaching, counseling, and conflict resolution techniques to address performance issues, improved team dynamics, and fostered a positive work environment, which resulted in improved employee engagement and a 15% decrease in turnover rates.● Managed logistics and vendor attainment for various onsite events, which included vendor selection, contract negotiations, vendor performance monitoring, and budget management, ensured compliance with company policies, regulatory requirements, and industry standards, which resulted in a 15% increase in improved event planning efficiency and vendor service quality.

● Analyzed, designed, and developed information systems for stakeholders, collaborated with IT teams, business analysts, and end-users to gather requirements, designed system architecture, developed prototypes, and implemented scalable solutions, ensured system usability, functionality, and performance, which resulted in a 25% increase in improved system efficiency and user satisfaction.● Mentored customer service sales new hires and active trader service representatives conducted onboarding sessions, product training, and skill development workshops, utilized role-playing exercises, real-time feedback, and performance coaching to enhance customer service skills, sales techniques, and client engagement, which resulted in a 10% increase in employee performance and customer satisfaction.● Served as a SME for HR Training Solutions, delivered customized training programs for customer service and active trader service reps, developed training materials, assessments, and performance metrics, ensuring compliance with industry regulations, company policies, and training standards, and evaluated training effectiveness through assessments, surveys, and performance metrics.