Donna T. Email and Phone Number
Solution-based, Knowledgeable, and tech savvy Customer Support advisor with over 4+ years of experience in Customer Service, IT support, and navigating CRM systems assisting in providing frontline support for client product inquiries. Ensuring a world class experience through excellent communication, fast paced responses, andthorough product knowledge increasing efficiency levels and client satisfaction.Areas of Expertise -Complex Problem Solving-Human Resources-Microsoft Excel (VLookup, Pivot Tables, etc)-Client Relationship- SaaS Systems-Operational Development-Strategy Development-Risk Mitigation-Account Management-Written & Oral Communication-Multitasking & PrioritizationFor more information or opportunities feel free to contact me! :)Email - armanimail2001@gmail.com
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Customer Support SpecialistGivesmart Us, Inc.Jacksonville, Fl, Us
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Customer Support SpecialistGivesmart Us, Inc. Dec 2020 - PresentJacksonville, Florida, United StatesManaged heavy load of client tickets via Salesforce ensuring all tickets are resolved in a timely manner withconsistent and accurately written responsesTroubleshot technical software requests on digital platform by using critical thinking and research to resolve complexissues via KB articlesInformed clients on enhancements and updates to product features.Gathered, analyzed, and communicated consumer insights with the Engineering, Product, and Design (EPD) divisionin order to inform product strategy.Accomplished set KPI goals for speed and quality in live chat and email -
Customer Support SpecialistCoach Aug 2019 - Nov 2020Jacksonville, Florida, United StatesFacilitated a world class customer experience when replying to comments via email, social media, online reviews,forums, and other channels.Served as the customer's representative and collaborated cross-functionally to enhance the customer experience atevery touchpoint.Possessed a proactive, self-starting attitude with an inclination for actively initiating exploratory actions.Subject matter expert on multiple digital systems used to communicate with clients and internal teams ( SalesForce,Outlook, Microsoft 360, etc.)Established strong work-life balance reaching daily KPI's while working in a remote environment. -
Data Entry SpecialistUpwork Dec 2017 - Jul 2018Jacksonville, Florida, United States-Reviewed daily EDI and paper invoices for appropriate documentation and approval prior to payment and processes them in the computer system.-Efficiently used proprietary task-tracking tool for organization and completion of data entry assignments -Assisted team members and performs other incidental and related duties as assigned.
Donna T. Education Details
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Associate'S Degree
Frequently Asked Questions about Donna T.
What company does Donna T. work for?
Donna T. works for Givesmart Us, Inc.
What is Donna T.'s role at the current company?
Donna T.'s current role is Customer Support Specialist.
What schools did Donna T. attend?
Donna T. attended Florida State College At Jacksonville.
Not the Donna T. you were looking for?
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4me.com, att.net, baptisthealthsystem.org, baptisthealthsystem.com11 +121088XXXXX
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Donna T. Ward, Ph.D., J.D.
Greater Boston -
Donna Link
Blacksburg, Va2techlab.com, techlab.com2 +154095XXXXX
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