Donna Weber Email and Phone Number
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Companies that work with me decrease time to first value, increase customer lifetime value, reduce implementation time and costs, product usage and adoption, and scale Customer Success organizations.Every day you’re not driving customers to value you are losing revenue, frustrating your teams, and diminishing your reputation. I am here to help. I help high-growth companies turn new and existing customers into loyal champions. I'm a recognized Customer Success thought leader, influencer, and strategist. I literally wrote the book on customer onboarding, Onboarding Matters. Here are some of the ways successful organizations work with me: ☀️ Customer Onboarding Review: Whether you face insurmountable churn or overwhelming growth, I carefully inspect your current process and provide guidance and recommendations to quickly take it to the next level. ☀️Customer Onboarding Fast Track: We work together to optimize your onboarding process using my proven process that reduces your backlog, delivers value, improves customer and employee satisfaction, and increases renewals, expansions, and referrals.☀️ Orchestrated Onboarding™ Masterclass: Learn how to successfully onboard, retain, and grow customers with a prescriptive onboarding process☀️ Keynote Speaking: Whether in person or virtual, people rave about my presentations. I am an engaging presenter who loves to interact with the audience. Popular keynotes include: Driving Customers to Value. At Scale; Who Thinks You’re Customer Centric? You? Or Your Customers? When Customers Win, You Win☀️Ask the Author Anything Session: If your team is reading Onboarding Matters, there is a good chance they have questions I can answer. ☀️ Trusted Advisor Services: Engage me as a Trusted Advisor on an ongoing basis to work through pressing challenges and opportunities.👉 Check out my award-winning book: Onboarding Matters.Here's a bit more interesting information about me: Prior to founding my boutique consulting firm in 2016, I worked at several startups, where I built Customer Success and Customer Education programs and organizations from scratch. I'm also an award winning author and kayaker. 🏆My recent awards include: Top 25 Customer Success Influencer 2022, Top 50 Customer Success Influencer 2022, Top 100 Customer Success Strategist 2021, Big Book Awards for Best New Non-Fiction, and Best Business Book in 2021.When customers win, you win. It’s that simple. ▶️https://calendly.com/donnaweb/quick-chatdonna@donnaweber.comwww.donnaweber.com
Springboard Solutions
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- springboardin.com
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Customer Onboarding And Value ExpertSpringboard SolutionsFairfax, Ca, Us
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Customer Onboarding And Value Realization ExpertSpringboard Solutions Apr 2016 - PresentHigh growth companies hire me to increase customer retention and lifetime value, decrease time to customer first value, reduce implementation time and costs, boost product adoption and usage, and scale Customer Success organizations.Ready to increase customer retention and profits? As a recognized thought leader, influencer, strategist, advisor, author, and speaker I get to the heart of Customer Success. www.donnaweber.com
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Customer Onboarding And Enablement ProgramsSpringboard Solutions Apr 2016 - PresentDonna Weber’s proven process will reduce your backlog, deliver value, improve customer and employee satisfaction, and increase renewals, expansions, and referrals.
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Customer Onboarding And Enablement AssessmentsSpringboard Solutions May 2022 - PresentWhether you face insurmountable churn or overwhelming growth, Donna Weber carefully inspects your current onboarding and enablement approach for you to quickly take it to the next level.What you get:➡️When you work with Donna you receive a strategic review of how you currently onboard new customers (or not)➡️Donna breaks down the process to identify what’s blocking your success and the preferred path forward➡️Donna explores immediate options to improve customer onboarding while also identifying where youneed to head down the road➡️You receive an analysis of where you are on the Customer Onboarding Maturity Model, as well as a report detailing findings and recommendations about people, processes, and technology; and what to address in the short and long-term
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Orchestrated Onboarding® MasterclassSpringboard Solutions Sep 2021 - PresentThe Orchestrated Onboarding™ Masterclass will show you how to successfully onboard, retain, and grow through the high customer demand you have for your product or platform. You’ll move from ad hoc to prescriptive customer engagement at the very beginning when it most matters. You’ll break down team silos to provide a cohesive and seamless customer experience. You’ll reduce the anxiety your team feels, you’ll increase the speed at which customers buy, and how long they stay, all while maximizing the profits your company earns.
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Next Level CoachingSpringboard Solutions Mar 2021 - PresentReady to take your career, role, team, and company to the next level? That's where Donna Weber comes in. Engage Donna as your secret weapon to reach new heights.
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Ceo And FounderSpringboard Solutions Apr 2016 - Present
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InstructorSales Impact Academy Mar 2022 - PresentSeattle, UsI coach Customer Success courses on Sales Impact Academy, the world's leading go-to-market learning platform, providing a continuous live learning solution for high-growth technology companies. For more information visit: https://www.salesimpact.io -
PrincipalKickstart Alliance Jul 2017 - Jan 2022Los Altos, Ca, UsKickStart Alliance is a B2B leadership and operational consulting team. We are strategists with deep expertise who know how to scale and optimize your business. Whether you need top-calibre expertise to drive an initiative, or assistance for an interim assignment, let’s talk. We provide a variety of consulting services, coaching, workshops, books and online courses to take your business to the next level of excellence. -
MemberCustomer Education Management Association Apr 2006 - 2022UsCustomer Education Manager AssociationPresented at several CEdMA conferences.Currently serving on the CEdMA Board as Marketing Trustee. -
Senior Director Of Education And Enablement For Tibco Analytics / JaspersoftTibco Software Inc. Mar 2015 - Mar 2016Santa Clara, California, UsDesigned and executed on overall Customer Success and Customer Education strategy.Managed the global Education and Enablement team for TIBCO Analytics, products included Jaspersoft and Spotfire. Responsible for $7M P&L, with 46% margins. Team lead for the Create Customers for Life Initiative on the TIBCO Analytics Senior Leadership Team. -
Head Of Training And Customer Success ProgramsTibco Software Inc. Apr 2014 - Mar 2015Santa Clara, California, UsHead of Jaspersoft Training Services and Customer Success Programs.Designed and launched Customer Success Manager program, providing dedicated Customer Success Managers and resources to ensure customer loyalty and success, leading to increased renewal rates.
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Senior Director Of Enablement And Training ServicesTibco Software Inc. Dec 2013 - Apr 2014Santa Clara, California, UsResponsible for training and enablement of Jaspersoft customers, employees, and partners.Team lead for the Customer Success Initiative on the Jaspersoft Senior Leadership Team.
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Director Of Training ServicesTibco Software Inc. Jan 2009 - Dec 2013Santa Clara, California, UsBuilt Jaspersoft University from the ground up, creating a curriculum of courses for Jaspersoft end users, administrators, developers, and open source community. Courses delivered in the classroom, live online, and self-paced, through the Jaspersoft Online Learning Portal. http://www.jaspersoft.com/bi-trainin-center.Launched and manage Authorized Learning Partner program.Designed and built customer enablement programs, including Concierge program to welcome new customers onboard.Developed curriculum and courseware for Jaspersoft end users, administrators, developers, partners, and prospects, for increased ROI. Wrote and delivered end-user courses.
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Director Of Training ServicesSugarcrm Apr 2006 - Oct 2008San Francisco, Ca, UsDeveloped, designed, launched, marketed, and managed Sugar University from ground up to a thriving business, enabling SugarCRM prospects, customers, partners, employees, and open-source community to be successful with their SugarCRM implementations. -
Sr. Instructional DesignerSupportsoft Sep 2004 - Mar 2006Design, develop and deliver technical administration training on SupportSoft support-automation software to global customers, partners and employees.
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Manager, Instructional DesignSiebel Systems Sep 1999 - Aug 2004Austin, Texas, UsDeveloped and implemented employee training on Siebel CRM to ensure employees were equipped to sell, implement and support Siebel product releases and upgrades. -
Senior Curriculum DeveloperFranklin Templeton 1997 - 1998San Mateo, California, UsDesigned, developed, and delivered application training for North American sales force. -
Usability CoordinatorNetscape 1997 - 1998Dulles, Virginia, UsManaged usability lab; developed and maintained extensive database for recruiting, scheduling, and tracking study participants.
Donna Weber Skills
Donna Weber Education Details
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Uc San DiegoHistory -
Playing BigCompleted The Playing Big Facilitator Training With Tara Mohr
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Karuna Institute
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Prospect High School
Frequently Asked Questions about Donna Weber
What company does Donna Weber work for?
Donna Weber works for Springboard Solutions
What is Donna Weber's role at the current company?
Donna Weber's current role is Customer Onboarding and Value Expert.
What is Donna Weber's email address?
Donna Weber's email address is do****@****ail.com
What is Donna Weber's direct phone number?
Donna Weber's direct phone number is +190840*****
What schools did Donna Weber attend?
Donna Weber attended Uc San Diego, Playing Big, Karuna Institute, Prospect High School.
What skills is Donna Weber known for?
Donna Weber has skills like Instructional Design, Training, Enterprise Software, Saas, Leadership, Business Process, E Learning, Cloud Computing, Instructor Led Training, Consulting, Software Documentation, Salesforce.com.
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