Data Management and Reporting: • Compile, analyze, and maintain accurate statistics, reports, and documentation• Conduct data entry and research tasks, ensuring accuracy and timeliness• Extract and analyze data from various sources to create reports and presentationsAdministrative Support:• Develop and maintain organized filing systems, both paper-based and electronic• Operate and troubleshoot standard office equipment, including PCs, printers, copiers, and fax machines• Receive and process interpreter requests via web-based programs, EPIC, CIS, phone, and fax • Assign appropriate work to phone, video, and in-person interpreters, ensuring timely service and negotiating interpreter requests and schedules as neededProject Coordination:• Plan and manage departmental projects, ensuring requirements and deadlines are met• Coordinate and assign workloads for departmental projects and daily operations• Complete assigned project tasks within designated timelines and deliverablesScheduling and Staffing:• Assist with departmental scheduling and staffing coordination to ensure operational efficiency• Monitor staffing levels and address any gaps or conflicts promptly to minimize service disruptions• Coordinate and assign interpreters based on availability and request priority

• Responsible for the coordination of information and support needed for the flow of patients in the Swedish Medical Center main registration• Responsible for interviewing patients and families to obtain required demographics, and financial data, completing consents, directing patients, and collecting deposits • Handles coverage concerns with medical offices and POS team members, and is responsible for ensuring timely and precise patient information flow• Coordinated patient appointments and procedures, including scheduling, transportation, insurance verification, and managed patient records and ensured compliance with HIPAA regulations• Facilitated communication between non-English speaking patients by interpreting in Cantonese, Mandarin, and Toishanese, resulting in a 45% increase in patient satisfaction ratings• Collaborate with medical personnel and administrative staff to ensure smooth and efficient patient flow throughout the facility• Coordinate and oversee the patient registration and admission process for the hospital, ensuring timely and accurate completion of all required paperwork and insurance verification in a timely manner• Coordinate internal and external clinic phone communications among staff, patients, providers and participate in quality improvement projects of the hospital and ED• Successfully managed multiple tasks simultaneously and prioritizing urgent matters while maintaining a high level of productivity • Document, verify, and update complete and accurate information on all appropriate chart forms• Manages the information required to meet regulatory requirements such as HIPPA• Reviews information on L&I/Self-insured claims to ensure quality and accuracy and sends to the appropriate department

- Perform venous punctures with the use of capillary techniques, using standard equipment such as vacutainer tubes, tourniquets, syringes, and butterfly needles- Maintaining patient records for clinical, medical, and billing purposes, as well as physician review- Prepare, process, label, and store patient specimens according to test orders- Input information and updated patient electronic medical records- Assisted 7 doctors in preparing patients for exams, took medical histories, and vital signs, and assisted during exams for approximately 20 patients a week- Charting physician-patient encounters in real-time- Generate referral letters and sort medical documents within the EHR system, and assist with e-prescribing- Document the history of the patient's present illness, vital signs & lab values- Document the Review-of-Systems, physical examination & progress notes

- Ensure that all projects are delivered on time, within the scope, and within budget- Assist in defining project scope and objectives, assuring project viability, and including all key internal stakeholders- Develop a detailed project plan to monitor and track progress- Measure performance using appropriate project management tools- Create and maintain comprehensive project documentation

- Provided the highest quality service to patients, adhere to practice protocols, HIPAA guidelines, and effectively managed high volume of care tasks without compromise of quality- Completed assignments and allocated tasks of 8+ personnel while providing the optimum level of care to 300+ patients and adhering to HIPPA guideline in a fast-paced setting- Work collaboratively with patients, healthcare providers, and patient support departments - Build trust and minimizing patient discomfort during phlebotomy procedures will efficiently collect blood specimens - Answer phone calls from other departments in the hospital and perform administrative and clerical duties-Collect inpatient and ED patient specimens, drawing all units from ED, telemetry, intensive care and geriatric-Sorting lab reports, canceling the duplicate test and delivering nightly reports-Perform quality control check on inpatient requisitions that were drawn during the day

- Collaborated with orientation leadership to plan and implement comprehensive orientation programming for incoming first year students- Facilitated small group interactions on various topics, both virtually and in person, while serving as a mentor to first year students, providing guidance and support throughout their transition to college life- Represented Seattle University as an ambassador, making a positive impact on new students, their families, and campus partners

- Receives, prepares, and delivers patient's orders efficiently- Performs various simple and routine tasks related to food preparation and serving- Cleans kitchen area and cooking utensils to maintain hygiene standards- Ensures cleanliness and organization in the work area

A rotational internship that offered each year to high school juniors & seniors- Identified values such as proficiency, communication, and collaboration from observing interactions in different clinical settings & identified individual skills such empathy, leadership and decision-making- Shadowing 50 healthcare professionals in various hospitals & clinics to understand value systems & skill sets required within the medical field- Synthesised learnings into comprehensive training with 20 student healthcare leader interns, resulting in an increased in understanding of various healthcare role by 70% and learning effectiveness by 75%