Donneasha C. Reed Email & Phone Number

Chicago, IL, US

Facilitates change management within 3 Trinity hospitals. My expertise in using Epic's scheduling allows optimizing patient appointment scheduling and tracking. Aligned workflows and processes to increased efficiencies and better coordination among healthcare providers. Also, working with the Grand Central enterprise admission, discharge, and transfer.

Oak Lawn, Illinois, United States

• Overview: Strengthened employee engagement, responding quickly to operational situations and technical issues, creating training documentation, streamlining workflows, and providing revenue cycle resources to team.
• Supervised, coached, counseled, and developed 13 direct reports including referral coordinators, surgery schedulers, and patient service representatives.
• Developed and implemented reporting to provide analytical analysis addressing registration metrics, utilization rates, and productivity within 95 percentiles.
• Managed all cash collection activities for hospital ambulatory and professional services performed in the clinical area.
• Obtained tier 1 employee satisfaction scores while increasing employee morale

Oak Lawn, Illinois, United States

• Overview: Ensured coordination of the pediatric cardiology fellowship training program, establishing recruitment policies and guidelines, evaluating fellowship and resident morale, and responding to concerns.
• Partnered with Director to establish recruitment policies and guidelines in alignment with ACGME.
• Collaborated with the Quality Assurance team, to ensure internal/external guidelines for physician CME are adhered to and documented
• Implemented/coordinated ACGME accredited and non-accredited programs, implant workshops, national training symposiums, and physician training as needed.
• Intergrated GME interview management solution for program match candidates.

Hazel Crest, IL

• Overview: Prepared authorizations for claim reimbursements, completed revenue collections, verified correct use of medical codes, and collect demographic information for scheduling and registration with excellent.
• Prepared authorizations for claim reimbursements with 94% of accounts secured.
• Refer patients to charity foundations to continue with the treatment that the patient’s insurance does not cover at 100%.
• Verified correct use of CPT and ICD-10 codes for outpatient surgical cases resolving payment denials by 91%.
• Achieved a 100% customer service satisfaction rating from patients whose procedures were secured 3 days before an appointment.

Hazel Crest, IL

• Overview: Worked on various HIM projects and has collaborated with departments such as Quality Assurance, Patient Access, and HIT, serving as a liaison, and working closely with senior leadership on process.
• Corresponded with the Implementation team on progress/issues during the EMR transition.
• Analyzed, and validated 85% of medical files into (Epic and Cerner) EMR.
• Ensured HIPPA confidentiality, integrity, and availability of patient PHI data.
• Implemented SQL database document control for regulatory compliance according to DNV ISO requirements.

Bachelor Of Science - Bs, Health Informatics

Program Highlights: Introduction to Programming, Introduction to networks, Legal ethical issues in computing.

Associate Of Science - As

Program Highlights: Computer literacy, Sociology, Communication, Psychology.

Certificate, Health Information/Medical Records Technology/Technician

Program Highlights: Billing and Reimbursement Methodologies, Medical Terminology, Health Information Systems, CPT and ICD Coding, Record.