Don Neeleman Email & Phone Number

Emmeloord, Flevoland, Nederland

Groningen, Nederland

• Change Manager (Internal maintenance and customer changes)
• Established and led a new department focused on managing and optimizing internal and client-facing change processes.
• Focused on customer satisfaction by ensuring and continuously improving processes and services.Change Manager (Corporate)
• Managed and optimized project changes for corporate clients, including lifecycle management and migration processes.
• Developed and safeguarded essential documentation, facilitating clear communication and progress monitoring with clients.
• Led weekly Change Advisory Board (CAB) meetings, focused on aligning and enhancing change processes and operations.

Groningen, Nederland

• Een nieuwe afdeling voor het incidentenproces opgezet, welke de efficiëntie en servicedesk heeft verbeterd.
• Technische kennis en analytisch vermogen om incidenten effectief op te lossen en te beheren toegepast.

Groningen

Helping customers with all the problems they encounter on their mobile device.

Groningen, Netherlands

• IT troubleshooting and answering IT questions.
• Creating and maintaining documentation.
• Back end support.
• Answering phones as the service-desk.
• Setting up clients for colleagues.
• Creating and maintaining tickets in the open source software "OTRS"

Groningen, Netherlands

• IT troubleshooting and answering IT questions.
• Creating and maintaining of documentation.
• Back end support.
• Answering phones as the service-desk.
• Setting up clients for colleagues.
• Creating and maintaining tickets in the open source software "OTRS"

Groningen, Nederland

Developed strong communication skills in customer service.

Delfzijl, Netherlands

• My work here was:
• IT troubleshooting and answering IT questions.
• Back end support.
• Answering phones as the service-desk.
• Setting up clients for colleagues.

Delfzijl, Netherlands

• Participating in the IT department of the departure located in Delfzijl, here was my first Internship and was focused mainly on the different aspects of IT. My work here was:
• IT troubleshooting and answering IT questions.
• Helping with setting up a voIP system.
• Back end support.
• Answering phones as the service-desk.
• Setting up clients for colleagues.If you'll become a connection, you can see my intern review.

Winschoten, Netherlands

Part-time sales and support.

Bachelor'S Degree, Network And Security

Cyber attacks on banks, skimming at ATMs and virus mails paralyze computers, cybercrime and security of networks are now hot items. A.

Mbo Niveau 4, Ict-Beheerder

Education record