Passionate about delivering precision in financial services, I excel in transaction accuracy, loan processing, and credit analysis. At Truist, I handle account delinquencies with a blend of exceptional communication and problem-solving. My experience at Richmond Heritage Federal Credit Union and City of Richmond has honed my skills in customer service, accounts receivable management, and team leadership.I’m adept in Microsoft Office, risk mitigation, and task management, with a proven track record in reducing delinquency rates and improving operational workflows. Connect with me for expertise in financial management with a focus on customer satisfaction and teamwork.
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Mortgage Payment Solutions (Collections)Truist Nov 2021 - Mar 2024Demonstrated superior communication skills and a strong work ethic ensure effective information exchange and contribute to team efficiency. Expertise in managing high-volume calls and processing payments with precision highlights my problem-solving ability and commitment to delivering customer-focused solutions and operational integrity. -
Generalist /Team LeadRichmond Heritage Federal Credit Union Apr 2016 - Nov 2021Expertly managed account profiles and transactions, ensuring document authorization and financial accuracy, and proficiently guided members through loan applications using detailed financial assessments. Provided multifaceted financial support, led training initiatives, and flexibly served in various roles, underlining a commitment to comprehensive client service and team success. -
Inbound Small Package Tracking & Case ManagementUps Freight Sep 2015 - Feb 2016Specialized in inbound package tracking management, I adeptly handle case documentation to keep customers updated and resolve any issues with their shipments. My ability to effectively navigate customer communications and company software ensures a consistent, high-quality service experience. -
Collection SpecialistCity Of Richmond Sep 2012 - Aug 2015I excel in customer service, account management, and reducing delinquencies by handling collections, account reconciliation, and engaging teams for efficient resolution, ensuring timely follow-ups and current accounts.
Frequently Asked Questions about Donnell S.
What is Donnell S.'s role at the current company?
Donnell S.'s current role is Financial Services Professional | Expert in Transaction Accuracy, Loan Processing & Credit Analysis | Passionate about Customer Satisfaction and Strategic Problem-Solving.
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