• Created brand awareness campaign via social media content marketing, resulting in increased visibility and audience engagement.• Developed hashtag strategy to expand company's social media reach, improving content visibility and engagement.• Produced viral social media content receiving likes and shares significant to increasing brand visibility.• Designed captivating social media content including image posts, memes, and infographics, resulting in enhanced user engagement.• Implemented email marketing automation workflow using Mailchimp, decreasing conversion time for hot leads and optimizing customer journey.• Optimized email marketing campaigns through segmentation and personalized messaging, increasing conversion rates.• Implemented PPC lead generation campaigns on multiple social media platforms, generating high-quality leads.• Conducted competitor analysis, keyword research, and SERP analysis using Ahrefs to inform inbound marketing blog efforts.• Created compelling blog articles based on extensive research, optimizing content for SEO and driving organic traffic.• Implemented blog promotion strategy via backlinking, social media, and partnerships with industry experts, increasing content reach.• Developed backlink strategy based on competitor analysis, website traffic, and domain authority, acquiring high-quality backlinks.• Increased website traffic through inbound marketing tactics, including blog and infographic creation.

• Conducted comprehensive audits of operations, ensuring compliance with company policies and industry regulations.• Developed and implemented auditing procedures to enhance accuracy and efficiency in inventory management.• Analyzed inventory data and reconciled discrepancies, resulting in 10% reduction of inventory errors.• Collaborated with cross-functional teams to identify process gaps and implement corrective actions.• Generated detailed audit reports highlighting findings, recommendations, and improvement opportunities.• Monitored and maintained documentation related to audit findings and corrective actions taken.• Assisted in training staff on best practices and compliance requirements.• Contributed to continuous improvement of operations through proactive identification of areas for optimization.• Demonstrated strong attention to detail and analytical skills in auditing complex inventory records.

• Streamlined printing and copying operations, resulting in 20% increase of efficiency.• Implemented improved sorting and binding techniques, reducing delivery time by 15%.• Maintained confidentiality of sensitive documents, records, and files.• Developed and implemented best practices for processing requests, resulting in time and cost savings.• Orchestrated hospitality and reception efforts, ensuring seamless client experiences.• Earned reputation for excellent customer service by consistently providing knowledgeable assistance.• Served as active participant in various projects, contributing to successful completion

• Managed inbound and outbound certified, registered, and international mail shipments effectively.• Implemented efficient handling and sorting techniques, resulting in 10% reduction of processing time.• Provided informed decisions regarding transportation options for parcels, optimizing delivery times.• Identified and resolved problems proactively, ensuring customer satisfaction.• Maintained consumer-centric approach to problem-solving and addressed concerns promptly.

• Dispatched technicians to business sites in assigned northeast region.• Provided technical support and conducted user acceptance testing of circuits with field technicians.• Delivered world-class customer experience, resolving daily workflow issues promptly.• Analyzed performance trends and implemented value-added solutions for process improvements.• Demonstrated strong data entry skills and attention to detail.

• Provided exceptional customer support through phone interaction and accurate account transaction processing.• Demonstrated in-depth product knowledge and offered technical assistance to health insurance applicants.• Responded to customer inquiries in timely manner, meeting or exceeding call center metrics.• Exhibited discretion and integrity while entering information into computerized database.• Communicated problems or issues to management for appropriate resolution.