Provide onsite technical support for end users.Worked with construction teams to get internet access into new building projects.Installed and worked on building systems (cameras, access card systems, HVAC, phone lines).Manage vendor access into key systems and platformsCreated both tech guides for IT team and instructional guides for end users.Help coordinate AV for large events. Performed maintenance and upgrades on network equipment (switches, firewalls, UPS, routers)

Manage infrastructure, administrations, and networking projects for the IT team. Working independently and with little management.

Created multiple powershell scripts, group policies, and ConnectWise automations to help manage assets and deploy settings and policiesHelped migrate company to Office 365 tenant.Performed audits on group policy, employee OneDrive folders, and email rules to provide data necessary to clean and properly structure each system.

Managed a team of 4 IT administrators across Washington, Oregon, and California and grew the team by adding 4 more headcount to properly service the company's needs.Coordinated the transition of most of the workforce to remote working due to Covid Restriction, including the customer service call center while maintaining PCI compliancy.Worked with larger IT team and other departments to complete a switch to G suite, an update of all computers to the latest Windows version, and an… Show more Managed a team of 4 IT administrators across Washington, Oregon, and California and grew the team by adding 4 more headcount to properly service the company's needs.Coordinated the transition of most of the workforce to remote working due to Covid Restriction, including the customer service call center while maintaining PCI compliancy.Worked with larger IT team and other departments to complete a switch to G suite, an update of all computers to the latest Windows version, and an upgrade to enable bitlocker on all computers.Handled day to day work of team including time cards, project tracking, one on one evaluations, and escalations Show less

Helped move the company from Kirkland to a new office in Bothell. This included cable routing before walls were put in place, setting up a 120 desk call center to meet PCI Standards, and helping all employees with configuring their desk setups.Setup a building access system using security tokens to allow employees only access to locations needed. Established security groups to allow easy addition and removal of employees. Trained IT team on usage of system.Worked with Sharepoint… Show more Helped move the company from Kirkland to a new office in Bothell. This included cable routing before walls were put in place, setting up a 120 desk call center to meet PCI Standards, and helping all employees with configuring their desk setups.Setup a building access system using security tokens to allow employees only access to locations needed. Established security groups to allow easy addition and removal of employees. Trained IT team on usage of system.Worked with Sharepoint Administrator to manage the company wide sharepoint site. This included managing user access, adding and editing contents, and troubleshooting issues with the site.Handled escalations from Tier 1 and served as intermediary between IT Engineering and Service Desk. Show less

Managed company of over 1000 employees through Active Directory. This included account creation, exchange email creation and management, folder and tool access through security groups, and group policy application.Trained both new IT Service Desk staff and new company employees. Provided knowledge base documentation for all IT topics, from basic setup and features for end-users to advance troubleshooting for IT employees.Used Microsoft System Center Configuration Manager to manage… Show more Managed company of over 1000 employees through Active Directory. This included account creation, exchange email creation and management, folder and tool access through security groups, and group policy application.Trained both new IT Service Desk staff and new company employees. Provided knowledge base documentation for all IT topics, from basic setup and features for end-users to advance troubleshooting for IT employees.Used Microsoft System Center Configuration Manager to manage computers through computer imaging and software deployment.Handled purchasing of software licenses and hardware through Microsoft Licensing, Adobe Creative Cloud, CDW, and Zones.Experience with multiple OSs (Wins XP thru 10, OSX, Linux, iOS, Android), Ticketing systems (RT and ServiceNow), Remote assistance software (Teamviewer, Remote Desktop, Zoho Assist, Google Remote Desktop), and IT skills and tools (printer maintenance and repair, basic powershell scripting, citrix administration, desktop and laptop upgrades and repairs, VOIP phone setup and troubleshooting). Show less

Connected and transferred phone lines for customers. Preformed troubleshooting advance phone related issues. Helped technicians in the field install and test phone lines.

Delivered quality technical support to customers with issues with their phone, tv, and internet service.