Donnesha Greer Email & Phone Number

Nolensville, Tn

• Promoted to program manager providing leadership, direction, training and supervision of Support Plans;• Provide adept leadership and supervision of the rehabilitation of persons with developmental disabilities; ensure active treatment for clients;• Train, motivate and equip staff to perform duties at their highest potential; train staff on ISP & BSP and perform proficiency checks on objectives and supports ongoing program active treatments; • Coordinate and ensure the overall… Show more • Promoted to program manager providing leadership, direction, training and supervision of Support Plans;• Provide adept leadership and supervision of the rehabilitation of persons with developmental disabilities; ensure active treatment for clients;• Train, motivate and equip staff to perform duties at their highest potential; train staff on ISP & BSP and perform proficiency checks on objectives and supports ongoing program active treatments; • Coordinate and ensure the overall development, period evaluation and review of each client’s individual plan of care and supervise the delivery of training and rehabilitative services;• Manage and arrange client admissions and/or discharges; work closely with health professionals, consultants, conservators, and client families;• Ensure all evaluations are appropriately scheduled, performed timely and focus on client progress, lack of progress or regression in measurable terms, according to their realistic potential and approved curriculum;• Manage team meetings; ensure programs are developed, coordinated, integrated, reviewed, and• implemented on time and on budget; oversee evaluation, program development, implementation, and documentation;• Manage caseload of 16+ clients; coordinate monthly and quarterly client progress assessments. Show less

Nolensville, Tennessee, United States

• Administrative highlights include scheduling external appointments, preparing consult paperwork; organizing patient charts; preparing medical reports; validating insurance; management of medical spreadsheets;• Clinical highlights include; collection of blood specimens through venipuncture and skin puncture; modifying the environment for all intellectual disabled patients; assembling medical equipment, i.e., blood collection devises, tourniquets, needles, cotton and trays.

Nashville, Tennessee, United States

• Mastered computer software and systems;• Processed transactions including vehicle rental, insurance coverage and payments;• Provided exceptional customer service in greeting clients;• Mitigated customer disputes with honed conflict resolution skills;• Performed quality control inspections to ensure vehicle readiness;• 100% accuracy in maintenance of proper documentation on vehicle conditions.

Brentwood, Tennessee, United States

• Assisted clients with activities of daily living gently with compassion and dignity;• Enhanced patient socialization by participating in all activities;• Prepared nutritious meals and snacks;• Performed patient transfers in/out of wheelchairs, beds, baths and/or cars.

Murfreesboro, Tennessee, United States

• Trusted to collect copayments, coinsurances, deductibles and balances;• Scheduled MRIs and follow-up appointments;• Verified insurance, scanned insurance cards and driver’s licenses with integrity;• Enhanced operational efficiency by prep of daily clinics for upcoming appoints and printing census reports; • Adeptly managed multi-line phone system demonstrating excellent customer service.

Nashville, Tennessee, United States

• Gently assisted with activities of daily living;• Assisted with elimination of loneliness by participating in all client activities;• Verified system information for accuracy and integrity; filled gaps by through critical thinking, research and problem-solving;• Processed authorizations, set appointments, accepted new client referrals and organized schedules.

Murfreesboro, Tennessee, United States

• Served as Director of First Impressions ensuring welcoming, peasant, efficient front office environment;• Thrived in fast-paced front desk operation at a busy mental health facility serving as many as 14 patients nightly;• Assisted with seasonal and specialized store set-up and display re-arrangements;• Adeptly managed multi-line phone system; triaged calls as appropriate; scheduled appointments, tests and procedures.