Donnette Haynes Email & Phone Number

Richmond, Virginia Area

Formed through the business combination of SourceHOV and Novitex Enterprise Solutions, a deal which concluded in July 2017, Exela Technologies, Inc. is one of the largest global providers of transaction processing solutions (TPS) and enterprise information management (EIM).Our solutions combine multi-industry and industry-specific EIM platforms (deployed on premises or in the cloud) with decades of experience helping clients manage data and automate mission-critical business processes to aid in digital transformation. We enable our clients to create more cost-effective streamlined workflows that improve the end-user experience.Exela utilizes a secure, cloud-enabled, global delivery model to serve over 3,500+ clients, including over 60% of the Fortune® 100, across more than 50 countries. We provide solutions and services with over 23,000 employees at nearly 1,200 on-site client facilities and through approximately 150 delivery centers strategically located throughout the Americas, Europe, and Asia. More information can be found here: https://www.exelatech.com/

Virginia Commonwealth University & Virginia Employment CommissionProvide fiscal & administrative support for mail & client, liaise and consult with client & outside customers, responsible for all financials associated with daily operations to include billing, managing postage inventory and balances and request funds as needed, maintain accounting system to ensure accuracy of charge backs to clients, coordinated migration of accounting systems, monthly closeout and reconciliation, revenue and expense, maintain site related reporting documentation, create and distribute quarterly newsletters, oversee performance of all in house functions, maintain payroll, ensure standards are met based on SLAs, process outgoing mail, insert mail using inserter, update communication board of any pertinent information to include OSHA regulations, Department of Labor info, supervise staff of up to 20, provide support services to other sites to include PMI and VRS, serve & fulfill duties as interim manager to include manage budget planning, coordinate activities of outside and contract service providers, assist with development and implementation of EPP and function as an emergency contact, create forecast and revenue estimates, review monthly P&L statements for accuracy, manage expenses, analyze asset performance and expenditures.

Richmond, Virginia Area

Genworth Financial (formerly GE Financial Assurance)Processed new business requests, single premium deferred, immediate and variable annuities for third party providers to meet SEC regulations and deadlines, keyed policy transfers into the database, organized daily volumes and input data into excel spreadsheet, updated agent licensing information to include initial appointments, confirmations,renewals, agent changes on policies, rejects and termination of licenses, scanned life and annuity forms into database in records management department, verify imaging queue to ensure all images were received in India.

Richmond, Virginia Area

Bank of America (formerly Nation's Bank)Organized daily operation, prioritized and balanced workload, coordinated all aspects of functional areas assigned, served as focal point for communication for customer requests, consulted with various courier companies to ensure timely deliveries of banking center correspondence, consulted with other banking center supervisors and managers to ensure quality control, organized and maintained the site's daily volumes, supervised all activities to ensure customer satisfaction and service level agreements were achieved, supervised staff of up to 15 employees.

Richmond, Virginia Area

Bank of America (formerly Nation's Bank)Performed all duties as assigned by management, sorted financial facilities incoming and outgoing USPS and departmental mail, processed outgoing USPS mail and prepare for pickup, ship packages and outgoing correspondence to include time sensitive items to various banking centers in the United States using Airborne Libra System and UPS Teleship system, sorted institution's inbound and interagency mail to designated departments and destinations,researched undeliverable mail and tracked facility's accountable mail and log accordingly.