Don Newton Email & Phone Number

Denver, Co, Us

Boulder, Co, Us

Overland Park, Kansas, Us

Contracted to Xerox Responsible for solving advanced technical and client service process problems by applying advanced technical knowledge including LAN, WAN, Print Device Management ,application development, database management, etc. by developing, modifying, and/or deploying XGS, client and OEM service methodologies. Comprehends an advanced working knowledge and applies client, Responsible for participation in research, development, and implementation of customized technology specific applications that require design changes over the estimated lifecycle of the application deliverable, i.e. documents, forms, scripts, etc.

Norwalk, Connecticut, Us

Amherst, New York, Us

Contracted to XeroxResponsible for solving advanced technical and client service process problems by applying advanced technical knowledge including LAN, WAN, Print Device Management ,application development, database management, etc. by developing, modifying, and/or deploying XGS, client and OEM service methodologies. Comprehends an advanced working knowledge and applies client, Responsible for participation in research, development, and implementation of customized technology specific applications that require design changes over the estimated lifecycle of the application deliverable, i.e. documents, forms, scripts, etc.

Chantilly, Virginia, Us

Contracted to US Mine Safety Health Admnistration Federal Agency Managed six desktop and Help Desk personal.• Responsible for building, installing, moving, and troubleshooting Windows XP and Windows 2000 desktop, and laptop computer (IMAC). • Prepared SOPs.• Installed special software as needed. • Setup Outlook in an Exchange e-mail system.• Supported the MSHA.GOV Website eGOV forms, including creating tickets for the correct department, if the Help Desk could not resolve the problem. • Use Remote Desktop or Network Streaming for remote troubleshooting.• Troubleshoot and setup wireless networks.• Reset passwords for the MSHA public Websites, MSHA intranet sites, and MSHA Active Directory.• Coordinated with vendors for warranty hardware repair.• Setup the Netscreen VPN on users machines. • Used Magic and BMC Service Desk ticketing system. • Monitor Network traffic with Solar Winds

Milwaukee, Wisconsin, Us

Contracted to US Mine Safety Health Admnistration Federal Agency Responsible for building, installing, moving, and troubleshooting Windows XP and Windows 2000 desktop, and laptop computer (IMAC). • Prepared SOPs.• Installed special software as needed. • Setup Outlook in an Exchange e-mail system.• Supported the MSHA.GOV Website eGOV forms, including creating tickets for the correct department, if the Help Desk could not resolve the problem. • Use Remote Desktop or Network Streaming for remote troubleshooting.• Troubleshoot and setup wireless networks.• Reset passwords for the MSHA public Websites, MSHA intranet sites, and MSHA Active Directory.• Coordinated with vendors for warranty hardware repair.• Setup the Netscreen VPN on users machines. • Used Magic and BMC Service Desk ticketing system. • Monitor Network traffic with Solar Winds

Contracted to Schlumberger OilResponsible for building, installing, moving, and troubleshooting Windows XP desktop and laptop computers in a Windows 2000 networking environment. (IMAC) Work Closely with Server and LAN Coordinated with vendors for hardware repair. Ensured the hardware inventory was updated. Installed and repaired Windows 2000 servers. Trained internal users. Setup wireless access. Administered the VERITAS Backup Exec system, including changing backup tapes on servers. Developed and monitored policies and standards for allocation and use of office automation equipment and resources. Worked remotely with end-users using Remote Desktop or Net Meeting. Used Remedy Helpdesk software for tracking tickets. Used Altiris for software pushes and inventory. Used Eudora e-mail.

Fort Mill, Sc, Us

Contracted to IBMTook calls from Level I and Level 1.5 Help Desk tickets. Used LANDesk, Dameware, or other remote software to repair problems. Also helped end-users repair their problems. Ordered parts if known problem. Troubleshot Windows 2000 and Windows XP operating system problems, VPN Problems, Net Mail (Outlook and Lotus Notes), and MS Office product problems. Took calls from field technicians and walked them through to resolution. Reset passwords, and ensured accounts were properly in Active Directory.

Hanover, Md, Us

Contracted to the Nothrop Grumman at the US Postal Services Responsible for building, installing, moving, and troubleshooting Windows XP desktop, and laptop computer in a Windows 2000 networking environment. Maintained smooth operations of a multi-user computer system, including LAN.Duties included setting up user accounts, migrating users from Novell to Windows 2000 Active Directory, and maintaining documentation and installing system-wide software and allocation of mass storage space. Created/disable/deleted, and reset passwords using Active Directory.Setup Outlook 2003. Coordinated the company's electronic office systems activities, including PCs, client servers, electronic mail, online and Internet resources, LAN and WAN networks, and standard software products. Programmed switches and replaced hubs with those switches. Migrated users and programs from Windows 2000 to Windows XP. Worked with a customer base of over 2000 user.

Munich, De

Outsource to Client QwestResponsible for building, installing, troubleshooting, and performed IMAC’s on Windows 95/NT/2000 desktops, servers, and laptops in Novell and NT networking environment. Built systems using either Norton Ghost or from scratch using OEM CDs. Setup E-mail accounts in either Outlook or Netscape mail. Created, disabled, deleted, and reset passwords on Windows NT Servers. Worked with a customer base of over 400 users. Worked with the Server team to ensure good network connectivity on all local and remote locations. Acted as Tier 1, 2, and 3 for the field repair technicians in a 14-statesregion, giving advice or helping on repair of computers and software over the phone or through the Network (using SMS, LAN, and other Remote software's connecting computer to computer.) Responsible for the research and development on various vendor products to ensure integration compatibly with the existing network computer system and software.

• Was responsible for building and installing computer systems and programs in the Novell 2.x, 3.x, LANtastic 4.x, 5.x, 6.x and 7.x, Windows 3.x, Digital Research Multi-user, ConCurrent Multi-user networking environment and in many Single DOS's and Windows 95 environment.• Built and installed Novell 2.x and 3.x servers.• Install network cables (CAT5), setup networks.• Install Point of Sales software (Retail, Liquor (MicroBiz), Restaurant touch screen (RMS)) and any software used in the Office environment (MS Office, Corral, 5 Different Accounting).• Trained and supported customers in the operation of the programs and operating systems on a 24x7 schedule.• Setup users on a Novell 2x and 3x servers.• Worked with End Users remotely with PCanywhere

Randolph Afb, Tx, Us

Work Electronic, CCTV, IIRF, Radar on Aircrafts, Did R&D, Aircraft Analysis. Supervise up to 45 personal in a three-shift operation.

Management And Electronic

Electronic