Donnie E. Email & Phone Number

Euclid, Ohio

• Management of Customer Service and Operations
• Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example
• Develop and maintain Branch operational plan
• Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems.
• Manage overall branch operations in absence of and/or request of the Branch ManagerHuman Resource Management
• Supervise, mentor, train, coach, evaluate and develop staff.

• Organize and implement strategies for daily operations to volume of reservations and needs from local and corporate accounts
• Build marketing strategies that help our branch gain new business from the local community while also maintaining positive and professional relationships with current accounts by going on frequent sales and service calls
• Influence and communicate with customers, vendors as well as co-workers by exhibiting excellent customer service measures by Enterprise's Service Quality Index released monthly
• Regularly resolve conflicts with customers using superior professionalism on a daily basis
• Contributed to branches overall profit by exhibiting exceptional inside sales consistently and offering upgrade options. Measured on Enterprise's Matrix Scale
• Delegated tasks for co-workers to do when head management was unavailable or completing other tasks

Bachelor Of Science (B.S.), Human Resources Management/Personnel Administration, General

Associate'S Degree, General Studies