Donnie Feltner Email & Phone Number

London, KY, US

London, Kentucky

London, Kentucky

London, KY

• Plans, manages, and controls the day-to day activities of a team that provides operational support for a business unit or group in a non-manufacturing environment. May perform one or more of the following:
• Establishes operational objectives and work plans, and delegates assignments to subordinate managers.
• Develops systems and services that support Xerox and business unit needs; provides leadership and focus in area of expertise.
• Responsible for achieving measurable results on time and on budget.
• Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals.
• Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives.

• Desktop supportTroubleshooting - fielded calls and helped troubleshoot pc problemsServer supportRemote desktop supportCabling - ran CAT5 cableUpdatesResponsible for IGel configuration
• PC user support, new hire systems setups, and desktop/laptop software evaluations and upgrades
• Provides quick response and maximum uptime for all users and performs end user training when necessary
• Installs and repairs microcomputer hardware and peripheral components such as monitors, keyboards, printers and disk drives
• Assists in determining suitable software to meet user requirements
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers

Automated several manual processesCreated a spreadsheet that gave a daily estimated volume that was sent to the client. Created attendance database that tracked call-insSupervised about 25-30 employees

Associates, Business Administration And Management, General

High School Diploma

Education record