Donnie Gamboa Email & Phone Number

Angeles City, Pampanga

• Supervise, guide and motivate colleagues by working together and ensuring excellent customer service by creating an environment oriented of trust, open communication, creative thinking, and cohesive team effort. • Communicate clear instructions by providing the team with a vision of the project objectives in behalf of the company and the client.• Responsible for developing and implementing a timeline ensuring the team will reach its end goal by familiarizing the team with the… Show more • Supervise, guide and motivate colleagues by working together and ensuring excellent customer service by creating an environment oriented of trust, open communication, creative thinking, and cohesive team effort. • Communicate clear instructions by providing the team with a vision of the project objectives in behalf of the company and the client.• Responsible for developing and implementing a timeline ensuring the team will reach its end goal by familiarizing the team with the customers need, specifications, targets, development processes, design standards, techniques and tools to support task performance.• Monitor team member's participation to ensure the training provided is put into use.• Manage the flow of day-to-day operations and ensure deliverables are prepared to satisfy the project requirements, cost and schedule.• Listen to team member's feedback in all forms.• Work as a liaison between team members, company and client by coordinating with internal and external customers as necessary.• Responsible for team members performance appraisal based on KPI, attendance and service level agreement through coaching and personal development.• Act as the client's Executive Assistant by doing administrative duties and reports to senior level management based on the client's needs.• Works with functional managers and the team sponsor to obtain necessary resources to support the team's requirements.• Coordinates meetings with clients, managers and functional management to discuss impediments, needed resources or issues/delay in completing the task and provide status reporting of team activities against the program plan or schedule. Show less

Hong Kong Sar

• Lead, support, and inspire coworkers by collaborating and delivering outstanding results for clients.• Manages the customer and technical support team by addressing client user requirements.• Organizes and sets deadlines for clients to make sure the team meets its final goals and expectations.• Offer support with User Acceptance Testing, Product Management, Sales Management, Logistics Management and Product Management. • Act as project manager responsible in planning… Show more • Lead, support, and inspire coworkers by collaborating and delivering outstanding results for clients.• Manages the customer and technical support team by addressing client user requirements.• Organizes and sets deadlines for clients to make sure the team meets its final goals and expectations.• Offer support with User Acceptance Testing, Product Management, Sales Management, Logistics Management and Product Management. • Act as project manager responsible in planning, organizing, and overseeing the successful completion of a project, ensuring it meets its goals, stays on schedule, and stays within budget. Provides effective communication among team members and stakeholders throughout the project lifecycl Show less

Clark Economic Zone, Pampanga

• Directly interact with internal customers from various lines of business to provide superior and consistent quality of support and information on travel services; to book and handle Non Air related travel and leisure products.• Handles complex transactions and advise customers on the finer points of difficult itineraries, as well as provide them with efficient travel solutions and up to date information.• Provide the highest standard of customer service to customers of all Lines of… Show more • Directly interact with internal customers from various lines of business to provide superior and consistent quality of support and information on travel services; to book and handle Non Air related travel and leisure products.• Handles complex transactions and advise customers on the finer points of difficult itineraries, as well as provide them with efficient travel solutions and up to date information.• Provide the highest standard of customer service to customers of all Lines of Business who book Non Air using the business systems i.e. Agent Desktop, Derwent and other technical resources as required and appropriate, ensure Non Air arrangements are managed, amended and supported in line with maximizing customer satisfaction as well as revenues for dnata Agencies.• Offer and sell Leisure/Hotel packages to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.• Take ownership of Customer Service Requests which are raised and ensure they are actioned and completed within the committed Service Level Agreement. • In case of difficult or problematic bookings, escalate the concern to the Team Leader or Operations Manager before the situation is out of control, or check in date.• Inform customers about terms and conditions relevant to their clients’ bookings such as cancellation policies, check in times, and any additional conditions mentioned by the supplier.• Maintain an excellent working relationship with customers through efficient and effective communication and responses to their requests within the committed SLAs; by utilizing Derwent as the principal tool along with offline coordination and communication with the respective suppliers. All details communicated to customers including price quotes shall be updated in the relevant notes of Derwent.• Handle refunds, complicated disputes, re-calculation of prices based on any changes in the itineraries or travel plans, and make necessary amendments as required. Show less

Bonifacio Global City, Taguig City

• Handles procurement, implementation, decommission and monitoring of assets (physical assets and software) program. • Assess assets values through increase in revenue and identified efficiencies and savings.• Responsible in preparing reports and perform analysis for research to proactively identify potential delinquencies and revenue losses.• Evaluates existing Service Asset and Configuration Management systems and the design, implementation and management of new/improved systems… Show more • Handles procurement, implementation, decommission and monitoring of assets (physical assets and software) program. • Assess assets values through increase in revenue and identified efficiencies and savings.• Responsible in preparing reports and perform analysis for research to proactively identify potential delinquencies and revenue losses.• Evaluates existing Service Asset and Configuration Management systems and the design, implementation and management of new/improved systems for efficiency and effectiveness - including estimating and planning the work and resources involved, and monitoring and reporting on progress against plan.• Proposes and agrees scope of the Service Asset and Configuration Management processes, function, the items that are to be controlled, and the information that is to be recorded. Develops Configuration Management standards, Configuration Management plans and procedures. Show less

Makati City

• Handles reimbursements for InterContinental Hotels Group worldwide and works closely with different internal and external partners.• Acts as a liaison/point person and serves of different internal and external partners for concerns, inquiries and issues about the program.• Responsible in implementing and conceptualizing current and newly acquired process in conformance with projects standards and procedures.• Create and maintain hotel reimbursements data which serves as basis for… Show more • Handles reimbursements for InterContinental Hotels Group worldwide and works closely with different internal and external partners.• Acts as a liaison/point person and serves of different internal and external partners for concerns, inquiries and issues about the program.• Responsible in implementing and conceptualizing current and newly acquired process in conformance with projects standards and procedures.• Create and maintain hotel reimbursements data which serves as basis for corporate cost projection.• Respond to hotel and corporate inquiries regarding hotel reimbursement data. • Perform cost projection, reimbursement records and reports for hotel and corporate partners.• Provide monthly variance explanations for manual hotel reimbursements to ensure accuracy of financial records. Show less

Makati City, Philippines

• Serves as front line agents for the Priority Club Rewards, Ambassador and Guest Relations departments with inquiries regarding the program.• Process special transactions and handle or authorize exceptions to policies and procedures when needed.• Act as supervisors and take escalated calls from Priority Club Rewards, Ambassador and Guest Relations agents.• Act as Corporate Liaison for corporate escalations.• Serves as an On Job Trainee Team Manager for New Hire Priority Club… Show more • Serves as front line agents for the Priority Club Rewards, Ambassador and Guest Relations departments with inquiries regarding the program.• Process special transactions and handle or authorize exceptions to policies and procedures when needed.• Act as supervisors and take escalated calls from Priority Club Rewards, Ambassador and Guest Relations agents.• Act as Corporate Liaison for corporate escalations.• Serves as an On Job Trainee Team Manager for New Hire Priority Club Rewards agents.• Monitor agent’s calls and serves as a quality specialist which provides coaching opportunities to Team Managers for their agents.• Provide back-up Priority Club Rewards Manager On Duty responsibilities when needed. Show less

Makati City, Philippines

• Serves as a forefront provider of excellent customer service Priority Club Rewards members worldwide.• Coordinates all aspects of the Priority Club Rewards program’s point awards, point redemption, and member account services.• Serves as a liaison between members, guest and hotels to maintain customer satisfaction.• Maintaining & developing client relationship.Training Assistant:• Develop and deliver training modules and workshops.• Assist in the selection and/or… Show more • Serves as a forefront provider of excellent customer service Priority Club Rewards members worldwide.• Coordinates all aspects of the Priority Club Rewards program’s point awards, point redemption, and member account services.• Serves as a liaison between members, guest and hotels to maintain customer satisfaction.• Maintaining & developing client relationship.Training Assistant:• Develop and deliver training modules and workshops.• Assist in the selection and/or develop teaching aids, such as training handbooks or materials, demonstration models and visual aides.• Conduct training sessions such as systems navigation, proper speech dialogues and accent.• Evaluate the effectiveness of training modules, workshops and assist in making changes as necessary.• Participate in identifying program needs and obtaining technical data.• Schedule training programs and maintain training records.• Assist new hired account managers during hot unit after training until certification. Show less

Eastwood City Libis, Philippines

• Provide a front line interface with the customer to sell and/or service any product or service through multiple communication channels.• Provide the highest levels of customer satisfaction by aiming to meet and exceed our customers' expectations, in line with pre-defined targets.• Generate leads for future sales opportunities and set appointments for the relevant Sales Executive where appropriate.• Telephone follow ups of specific and targeted marketing campaigns.• Strive to… Show more • Provide a front line interface with the customer to sell and/or service any product or service through multiple communication channels.• Provide the highest levels of customer satisfaction by aiming to meet and exceed our customers' expectations, in line with pre-defined targets.• Generate leads for future sales opportunities and set appointments for the relevant Sales Executive where appropriate.• Telephone follow ups of specific and targeted marketing campaigns.• Strive to resolve all customer interactions, welcoming them in a professional manner, building rapport to ensure an excellent customer experience.• Responsible for the achievement of personal sales & service targets. Show less

Makati City, Philippines

• Responsible for the preparation of Payroll Summary every 13th & 28th of the Month (including check preparation, pay slip & ATM Summary for Bank)• Responsible for the preparation of Monthly Remittances: SSS Contribution, SSS Loan & Philhealth Contribution.• Withholding Tax (Compensation)• HDMF Contribution & HDMF Loan (Pag-ibig)• Responsible for the preparation of Last Pay for Resigned Employees.• Responsible for the preparation of Quarterly Remittance Report (SSS and… Show more • Responsible for the preparation of Payroll Summary every 13th & 28th of the Month (including check preparation, pay slip & ATM Summary for Bank)• Responsible for the preparation of Monthly Remittances: SSS Contribution, SSS Loan & Philhealth Contribution.• Withholding Tax (Compensation)• HDMF Contribution & HDMF Loan (Pag-ibig)• Responsible for the preparation of Last Pay for Resigned Employees.• Responsible for the preparation of Quarterly Remittance Report (SSS and Philhealth)• Responsible for the preparation of Annual Alpha List Return.• Assist Employees for SSS & HDMF Loan Application, Sickness & Maternity Reimbursement• Responsible for the Monthly Inter-store Billing of Employees. Show less