Donald Patterson

Donald Patterson Email and Phone Number

VP, Global Customer Support and Escalations @ Wiz
Chapel Hill, NC, US
Donald Patterson's Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Donald Patterson's Contact Details

Donald Patterson personal email

n/a
About Donald Patterson

Passionate about customer experience (CX). Knowledgeable about containerization, virtualization, cloud, and data storage.

Donald Patterson's Current Company Details
Wiz

Wiz

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VP, Global Customer Support and Escalations
Chapel Hill, NC, US
Donald Patterson Work Experience Details
  • Wiz
    Vp, Global Customer Support And Escalations
    Wiz
    Chapel Hill, Nc, Us
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  • Sysdig
    Vp, Global Customer Reliability Engineering
    Sysdig Jun 2018 - Present
    San Francisco, California, Us
    Responsible for building a world-class customer experience (CX) across post-sales technical service delivery including: * Global Technical Support* Escalation Engineering* Critical Accounts Program (CAP)* Customer On-boarding & Professional Service DeliveryIn the cloud, every second counts. We’re the industry’s only cloud security platform that delivers the breadth of coverage and depth of insights required to protect your cloud environments. Secure Every Second with Sysdig.Ready to dig what you do? https://sysdig.com/careers/
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  • Nimble Storage
    Staff Technical Support Engineer, Virtualization
    Nimble Storage Aug 2015 - Jun 2018
    Houston, Texas, Us
    Solving digital storage's most complex problems as a subject matter expert for Nimble Storage arrays and their integration with the VMware vSphere ecosystem. Enthusiastic mentor and student of all kinds of cool technologies. Focused on strategies for customer self-service and case deflection using machine learning technologies as well as knowledge capture, structure, and delivery systems such as Knowledge-Centered Support (KCS). Advocate with cross-functional teams for issues critical to customer success and technical support center efficiency.
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  • Netapp
    Escalation Engineer, Virtualization
    Netapp Jul 2010 - Jul 2015
    San Jose, California, Us
    Technical team lead and escalation point for the Americas Technical Support Center; focused on NetApp FAS array integration with the VMware vSphere ecosystem. Mentor to few, student of many - always finding awesome ways to improve engineer efficiency.
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Donald Patterson Skills

Storage Linux Netapp Virtualization Troubleshooting Windows Server Vmware Esx Nas Vmware San Active Directory Storage Area Networks Technical Support Unix Enterprise Architecture Disaster Recovery Servers Aix Hyper V Red Hat Linux Apache Data Center Enterprise Software High Availability Cloud Computing Dns Tcp/ip

Donald Patterson Education Details

  • Daytona State College
    Daytona State College
    Network Administration

Frequently Asked Questions about Donald Patterson

What company does Donald Patterson work for?

Donald Patterson works for Wiz

What is Donald Patterson's role at the current company?

Donald Patterson's current role is VP, Global Customer Support and Escalations.

What is Donald Patterson's email address?

Donald Patterson's email address is dp****@****age.com

What is Donald Patterson's direct phone number?

Donald Patterson's direct phone number is +140877*****

What schools did Donald Patterson attend?

Donald Patterson attended Daytona State College.

What are some of Donald Patterson's interests?

Donald Patterson has interest in Electronics, Internet, Unix, Nas, Linux, Ebay, Php, Esx, Vmware, Storage.

What skills is Donald Patterson known for?

Donald Patterson has skills like Storage, Linux, Netapp, Virtualization, Troubleshooting, Windows Server, Vmware Esx, Nas, Vmware, San, Active Directory, Storage Area Networks.

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