● Create, manage, and update the Quality Management System and procedures as needed. ● Act as a liaison with external parties on matters that pertain to the Quality Management System (QMS), and/or AS9100 as management representative for the Company. ● Monitor and manage the performance of internal and external audits including the quality system, customer surveys and approvals. ● Responsible for overseeing customer complaints, rejections & non-conformities to determine root cause and develop the appropriate corrective action. ● Ensure employees receive proper training on quality policies, procedures, work instructions, and customer specifications. ● Organize, promote, and improve company-wide quality standards. ● Responsible for the sustainability of the organization’s quality system through internal and external audits (i.e., ISO and customer audits). ● Determine and document areas, policies and/or procedures in need of improvement and create a plan of action and implementation process. ● Determine root cause and corrective action(s) as necessary. ● Implement and sustain ISO9001 requirements as defined in the company’s Quality Assurance Manual. ● Ensures all production and production support processes and procedures meet all regulatory compliance guidelines.● Lead the quarterly management review process.

Responsible for strategy and execution of all quality activities including supplier development and onboarding, receiving inspection and corrective action processes, finished goods product inspection criteria and inspection standards, field quality issue resolution, permanent corrective action process, warranty claim assessment and continuous product engineering improvements.✅ Decreased overall warranty spend by over $11M.✅ Decreased annual warranty claims quantity by 60%.✅ Increased finished goods first pass yield by 40%.✅ Improved warranty claims processing from 80% within 15 days to 95% within 7 days.✅ Implemented an engine exchange program reducing engine claims costs by $1.5M annually.✅ Eliminated a 15% state fee on warranty repair parts saving $300K annually.

✦ Contributed to the creation and implementation of best practice manufacturing vision, strategy, policies, processes and procedures to aid and improve operational performance ✦ Led the manufacturing function within budget and output targets to meet customer requirements and standards ✦ Full accountability for ensuring safety, customer quality, cost and delivery requirements were met ✦ Direct supervision of five Manufacturing Senior Supervisors, responsible for 11 Manufacturing Supervisors overseeing daily activities of 400 manufacturing team members ✦ Supported US market segment revenue of over $730 million and project sales in excess of $1 billion in 2018 ✦ Implemented and managed continuous improvement and modern manufacturing principals by highlighting deficiencies and recommending changes in training, working practices and processes ✦ Researched, proposed, acquired and installed capital assets ✦ Implemented continuous improvement activities and 5S program✅Redesigned and optimized fabrication process and accountabilities for material flow, kitting, fitting and welding. Realized a 30% increase in production flow and avoided adding headcount, saving $300,000.✅Restructured the manufacturing assembly teams to shift focus from trade work to project execution. Increase efficiency and allowed trade crafts to support each other. Overall results were the production of a record 60% more revenue, with 16% less labor and 14% less space than the next best year.Design of Experiments (DOE), Failure Modes and Effects Analysis (FMEA), QS9000, Statistical Process Control, Process Flow Diagrams, Input-Process-Output Diagrams, Cause and Effect, Measurement System Analysis (MSA), Capability Analysis, Root Cause Analysis, Failure Analysis, Design for Lean Manufacturing, Design for Manufacturability, Architectural and Mechanical Hand Drafting, Power Systems, Hydraulic Systems, Trainer: Medic First Aid, Trainer: Medic CPR/AED, Trainer: Blood borne pathogens, ISO 9001-2008 Auditor

✦ Coordinated and managed the daily activities of the Product Quality department and collaborated with the all other departments targeting continuous quality improvement, increased operational efficiency, preparation for future business growth, and improved customer experience ✦ Directed a team of 16 quality professionals. ✦ Aligned operations with requirements to maintain ISO 9001 and ISO 14001 certification ✦ Ensured successful launch of all new products introduced by designing and implementing processes that meet production requirements while exceeding customer quality expectations ✦ Utilized warranty data to determine root-cause and preventive actions necessary to eliminate future occurrences

✦ Supervised the daily activities of 33 Engineering and Product Quality team members while having responsibility for annual capital equipment budget of $2 million ✦ Visited customers to gather feedback on product quality to drive a culture of continuous improvement throughout manufacturing operations

✦ Directed the daily activities of the Manufacturing Quality department and collaborated with all departments to improve quality ✦ Analyzed internal and field quality problems and develop action plans for improvements ✦ Managed and maintained MCFA’s quality system as defined by the ISO 9001:2000 standards

✦ Supported the business development process of developing new business and expand product line ✦ Managed the life cycle of the product from inception through expansion ✦ Ensured adherence to master plans and schedules; developed solutions to program problems; and directed work of incumbents assigned to program ✦ Aid in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts.

✦ Design, implement and manage Operator Certification training for all hourly production associates ✦ Develop 5S and Safety audit programs for continuous improvement and connect "Safety Grade" and "5S Grade" to employee performance reviews ✦ Ensure that all Occupational Safety and Health Administration (OSHA), ISO9001 Quality Management System and ISO 14001 Environmental Policies were retained and enforced. Monitored the removal of physical, biological and chemical hazards ✦ Managed the participation in OSHA inspections, ensuring all required training, procedures and documentation, and providing inspectors with any and all requested information.✅Established formal safety training that improved employee knowledge, increased team flexibility, reduced quality defects by over 60%, and increased shift throughput by 30%.

✦ Assessed Total Cost of Ownership (TCO) and Return on Investment (ROI) of returnable packaging versus expendable packaging ✦ Managed expendable packaging reduction projects in accordance with ISO14001 environmental certification requirements ✦ Analyzed engineering specifications of products to determine physical characteristics, special handling, safety requirements, and type of materials required for appropriate container ✦ Developed or directed development of Pro-E models, specifications, and cost analysis of internal Point of Use and delivery fixtures ✦ Directed Special Projects group of eight technicians and managed a $500,000 budget for returnable packaging program for procurement and asset management✅Expanded a returnable packaging program that eliminated hundreds of thousands in annual packaging costs and continued producing year-over-year savings.

✦ Responsible for the production of 65-95 1-3.5-ton Class IV and V forklifts per day ✦ Managed four Supervisors, 10 Crew Leaders, and over 100 associates to meet daily production targets ✦ Analyzed production data (time studies, Defects per Unit (DPU), OSHA recordable injuries) to determine areas of improvement in production, safety, and quality

✦ Created and edited quality documentation including inspection standards, quality plans, quality audit criteria, and work instructions. Analyzed warranty data for discrepancies and improvement opportunities ✦ Investigated customer quality complaints to determine root cause and preventive action ✦ Utilized IMAN and BPCS to verify correct part usage and assembly ✦ Responsible for Product Evaluation Tests (PET) on all new Class IV and V forklifts ✅Led the Quality Focus Team in reducing assembly defects by 64% and realizing annual labor savings of $300,000.

✦ Collect and analyze data on key process variables to maintain process control ✦ Participated in various continuous improvement activities utilizing Six Sigma methodology ✦ Arrange and communicate process changes and reasoning to hourly workforce ✦ Demonstrate the cost effectiveness of changes brought about by projects ✦ Manage a Six Sigma Green Belt project to reduce post-cure cold metal inventory by more than $3,000,000 ✦ Lead best practices team meetings in Amarillo, TX and Rio Claro, Brazil ✦ Manage anaerobic waste water treatment facility and staff ✦ Manage and schedule high-pressure water cleaning vital to strand fiberglass production process ✦ Active participant in the Chemical MISSION: POSSIBLE team to reduce waste water treatment Volatile Organic Compound (VOC) discharge

✦ Install and repair hardware and software on Microsoft based PC’s as well as SUN Solaris UNIX CAD (IDEAS/Unigraphics) workstations ✦ Troubleshoot software and networking issues with SDRC IDEAS part database ✦ Test BETA versions of hardware provided by SUN Microsystems with the SDRC IDEAS platform ✦ Maintain the computer systems of the Mechanical Engineering Department on all levels

✦ Enforce and maintain CAEL policies, procedures, and systems ✦ Communicate with system administration when major computing problems occur ✦ Install and exchange necessary hardware to keep machines running at maximum capabilities ✦ Tutor students on ways to resolve conflicts in 3-D design software ✦ Maintain print servers and debug software glitches that impede productive lab time

✦ AutoCAD design of facility upgrades ✦ Manufacturing paint defect analysis and resolution ✦ Design and production of prototype facility hardware (Fixtures, stands, etc) ✦ Liaison between engineering department, administration, and shop workforce ✦ Integrate hardware installation and packaging process to reduce on-hand inventory ✦ Gather and report feedback for company offered custom “Street Stalker” package during HD 95th anniversary in Milwaukee, WI ✦ Participate in mechanical redesign and testing based on customer feedback to improve customer satisfaction ✦ Inspect and provide feedback to programmers of the pinstripe robot to match the craftsmanship of the manual hand stripe associates (increased efficiency by 500%) ✦ Complete mil thickness, gloss, and flake density audits to ensure proper paint coverage and consistent results