Donnie Jones Email and Phone Number

Accountable for the end-to-end lifecycle of ~5K offerings throughout the United States and Canada, driving $500M in annual revenue. Influence the new product introduction process, using Innovation Catalyst and Design for Delight practices to resolve customer issues and drive efficiency throughout internal business units. Partner with key stakeholders to transfer growth strategies and product ideas into marketable and saleable offers, leveraging finance operations and supply chain capabilities. Provide customized technologies to leadership in ProConnect department, assisting customer and technology-driven innovation into offerings.» Evaluated various offerings and partnered with business unit to identify and define requirements, thereby designing a solution utilizing existing system infrastructure to recognize revenue for fiscal year, in alignment with departmental objective. » Aligned two teams’ roles and responsibilities to increase clarity and quality of support delivered to customers, reducing internal conflict within functional units and increasing net promoter scores across both departments.» Spearhead the launch strategy and execution process to provide seamless solution for business units, with 99% on time or early delivery for six consecutive years.» Improve efficiency across ProConnect (PCG) business, simplifying and standardizing product launches, identifying new fulfillment vendors to realize ~$1M of savings.

Oversaw comprehensive implementation of ProTax product lines into Oracle/Siebel infrastructure, deploying seamless rollout for sales, licensing, and fulfillment modules. Collaborated with business unit to implement and assist with end-to-end launch plan, coordinating groups for testing and development, in alignment with fulfillment deadlines. Managed licensing models for Lacerte and legacy licensing infrastructure, delivering solutions within established budgets. Oversaw cross-functional teams to integrate Intuit corporate applications of ProTax functional groups to Intuit infrastructure standards.» Transitioned support from one professional tax line to all professional tax lines, increasing required workflow by 250% to support year over year launches; thereby partnering with supply chain and business teams to develop and deploy a universal offering structure for all offerings to drive efficiency.» Delivered launches with 100% accuracy, decreasing both processing time and volume of resources to decrease costs and improve productivity. » Successfully migrated professional tax offerings from legacy systems to enterprise solutions, in collaboration with key stakeholders; spearheaded transition with 99.999% success, minimizing impact to end users and customers and mitigating both risk and downtime throughout process.

Procurement manager for Lacerte Software (acquired by Intuit), including vendor sourcing and company roadmap for all hardware, software and peripheralsResponsible for defining and managing asset management for all desktop and server hardware and peripheralsManaged software licensing and administration for company, including regular risk management auditing and reporting for 3rd party royalties for codeManaged contracts for all hardware and software purchased for company and worked with 3rd party and legal to define termsResponsible for all CD mastering activities for all Lacerte product releases and IP management to vendors for duplication

Managed relationships with Lacerte (acquired by Intuit) customers on mortgage loan applications using Lacerte Financial software, including working with those customers on loan processingRan training courses for Lacerte Financial where I educated customers on the mortgage process and tools and features within the software productResponsible for product development, identifying new features and functionality and testing of software

Supported Lacerte customers on our software products via phone Responsible for testing Lacerte Tax software product for accuracy and operational stability

Responsible for regional AS/400 network system including coordination of hardware and software updates, backup and communication with national networks Training of staff on all system functions and upgrades IT security and administrationAdministration of arbitration/mediation cases submitted to the association, managing the timing and execution of the process for the submitting/responding parties