Donnisa Henderson Email & Phone Number

Chamblee, Georgia, United States

Undisclosed

Remote

Answer calls in regards to issues with computing insurance/prescription information Enters data into company databases and systemsResolves tickets submitted by stores in an attempt to solve a technical issueUses informational database to resolve issues Vision Centers may haveLearned the details in an optical prescription in order to define and point out irregularities

Answered phone calls and entered customer and account data into a company database Reviewed customer information for deficiencies and errorsResolved issues via phone to ensure customer satisfaction

Fayetteville, Georgia, United States

Provided warm familiar welcomes to customers which created relationships with returning customers Answered phones to relieve guests with questions and concerns about the restaurant.Scheduled and managed reservations for up to 100 daily while accommodating walk-in guestsEnsured optimal experience by creating relationships and also tending to guests in a timely mannerNegotiated and resolved customer concerns Proactively recommended high selling dishes to upsell

Atlanta, Georgia, United States

Scanned, logged, and distributed packages throughout entire warehouseUnloaded/Loaded trucks and cans using proper T-Stacking methodsSorted packages according to its final destination

Fayetteville, Georgia, United States

Organized company files and created a support system to decrease workload and increase productivity of superiorsTrained and developed sales associates in company processes, product knowledge, and customer service and selling techniquesPrepared cash deposits up to $10,000 with zero discrepanciesLiased with customers to recommend specific products aligning with their individual needs and requirementsLed groups of 10 or less to distribute work and maintain the continuously changing needs of the storeMaintained, organized and distributed merchandise to drive continuous sales

Engaged with customers to effectively build rapport and lasting relationshipsMaintained records related to sales, returns, and inventory availability Trained and developed new sales team associates in products, selling, and company proceduresAnalyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet their needsStocked and maintained merchandise to drive continuous sales