Donny Crouch Email & Phone Number

Sugar Land, Tx

Sugar Land, Tx

Provide world class support to customers all over the globe in the Construction Industry across multiple software products that HCSS develops in-house. This support requires technical knowledge of the various software, the integration points, platforms, versions, environment and computer hardware as well as a solid logical process and math skill. Analyzing data and coming up with fixes that get the issues resolved. Strong attention to detail to figure out whether issues are software related… Show more Provide world class support to customers all over the globe in the Construction Industry across multiple software products that HCSS develops in-house. This support requires technical knowledge of the various software, the integration points, platforms, versions, environment and computer hardware as well as a solid logical process and math skill. Analyzing data and coming up with fixes that get the issues resolved. Strong attention to detail to figure out whether issues are software related, environmental related, network related, data related or user-error related. Show less

Houston Texas

Responsible for overall planning, organizing, and execution of all IT functions for Farmers Division 65. This includes directing all IT operations to meet customer requirements as well as the support and maintenance of existing infrastructure, applications, and development of new technical solutions.

Houston, Texas Area

Manage day to day operations of the call center floor to ensure efficiency, productivity, proper communication, and that specific tasks are assigned and completed by the most qualified employees. Worked closely with Supervisors to facilitate their development in leadership.

Houston, Texas Area

Supervise the call center floor and ensure that all issues are handled in a timely manner. Work closely with a team of Custom Service Reps to facilitate their development, organize their ongoing training.

Houston, Tx

Supervise and train sales agents and ensure that all issues are handled in a timely manner. Work closely with a team of Sales Agents to facilitate their development, organize their ongoing training, and handle any customer escalations.

Austin, Tx

Manage day to day operations of the front line support team to ensure efficiency, productivity, proper communication, and that specific tasks are assigned and completed by the most qualified employees. Worked closely with Supervisors and Shift Leads to facilitate their development in leadership, while acting as a liaison between the Supervisors and Upper Management.

Houston, Tx

Supervise the call center floor and ensure that all issues are handled in a timely manner. Work closely with a team of Technical Support Reps to facilitate their development, organize their ongoing training, and handle any customer escalations.

Houston, Tx

Troubleshoot highly technical issues on Linux shared servers environments, diagnosing and resolving issues with Apache, MySQL, PHP scripting issues, DNS administration, Exim mail servers, cPanel administration, and any other technical issues escalated from the Chat and Phones/First line of support. Frequently required to assist several Junior Administrators at once, multitasking being an integral and crucial aspect of the position, as well as mentoring the Junior Administrators in the growth of… Show more Troubleshoot highly technical issues on Linux shared servers environments, diagnosing and resolving issues with Apache, MySQL, PHP scripting issues, DNS administration, Exim mail servers, cPanel administration, and any other technical issues escalated from the Chat and Phones/First line of support. Frequently required to assist several Junior Administrators at once, multitasking being an integral and crucial aspect of the position, as well as mentoring the Junior Administrators in the growth of their own technical knowledge. Show less

Houston, Tx

Customer service position that specializes in troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.