Technical Account Specialist
CurrentKey responsibilites- Provide advanced technical support to customers, addressing and resolving complex issues related to the products and services.- Diagnose and troubleshoot technical problems, offering solutions or workarounds to ensure minimal disruption to the customer’s operations.- Assist in the onboarding process for new customers, conduct training sessions and create educational materials to help customers use the products effectively.- Build and maintain strong relationships with customers, acting as their main point of contact for technical queries and support.- Work closely with the Product and Engineering teams to relay customer feedback and contribute to product improvements.