Melissa Donofrio Email & Phone Number

Tempe, Arizona, United States (Remote)

• Responsible for change management requests for infrastructure upgrade and refresh projects • Coordinate and monitor asset retrieval from decommission to disposal• Create multiple change requests for various workstreams ensuring extreme accuracy • Led special project to retrieve previously left-behind equipment from various sites for reuse• Track and coordinate 50 – 100 change requests simultaneously from creation to completion • Work with project team, project managers, engineers to resolve asset inconsistencies• Promoted to Department Approver status to review and approve project team change requests for workstreams to advance to stakeholders for final approval • Create and coordinate remediation for a variety of sites to ensure site readiness for equipment upgrades and refreshes• Attend team meetings and present project status• Train and supervise temporary project resources • Create training documentation for coordination tasks

Tempe, Arizona, United States

• Investigate, evaluate, negotiate, settle auto claims• Use electronic resources for claim handling• Serve as a team resource by assisting lower band claim representatives• Apply knowledge of policies, procedures, laws, statutes and insurance regulations • Review written/computerized estimates in loss settlements• Determine whether additional specialized investigation is needed for claim resolution • Telephone, email, written correspondence with customers• Investigate and resolve complex liability claims • Determine policy coverage, liability and property damage

Phoenix, Arizona Area

* Develop and maintain project schedule* Perform project-related administrative tasks throughout lifecycle* Monitor and track project budgets & schedules* Change control management, change orders* Track project changes and update project schedule and budget accordingly* Schedule resources based on skill set/skill level* Communicate with stakeholders throughout lifecycle* Receive updates from project resources, ensure documentation is up to date and complete* Prepare meeting agenda and provide all necessary project documentation and information* Lead project meetings to discuss project scope and mitigate risk* Record meeting minutes* Participate in stakeholder meetings* Discuss project expectations with project team and clients* Enter project schedule in project software* Work with and schedule sub-contractors on as needed basis* Monitor and manage multiple IT projects throughout life-cycle

Buffalo/Niagara, New York Area

* Administer and Maintain online volunteer portal* Create user accounts for online portal* Coordinate web development tasks* Maintain, modify online content* Export data for analysis, prepare reports* Create online forms* Create user guide* Create CMS admin guide* Analyze online user feedback* Troubleshoot and user support for online portal

* Review and analyze incoming documents * Set client expectations for deliverables* Coordinate production for multiple electronic document projects* Project management in cross-functional and cross-cultural team setting* Verbal, written communication with clients throughout project lifecycle* Analysis and prioritization of project tasks* Manage workflow and production to meet deadlines* Track and monitor project progress for both onshore and offshore production teams* Monitor projects via electronic ticketing system* Perform quality analysis and quality checks of document deliverables* Identify inefficiencies and propose solutions to maximize resources, improve production* Build strong alliances between cross-cultural teams* Proposed organization-wide initiative for cross-cultural mentorship program and site integration

Phoenix, Arizona Area

* Inbound technical support, all products, services* Provide exemplary customer-service * Support web-based applications including Linux and Windows Hosting, WordPress, proprietary web-design applications, web-based email* Resolve technical and billing issues* New product customer training* Configure, supported mobile device connectivity for email applications* Consult with customer, offer product solutions for growth, based on business needs and goals* Establish and maintain report with customers* Utilize diagnostic tools for troubleshooting* Trained customers in new--product use* Establish and maintain report with customers* Provided exemplary customer-service and support

Phoenix, Arizona Area

* Troubleshoot and research complex issues and solutions for all IT functions* Collaborate and implement strategies for deployment of virtual infrastructure* Responsible for creation and maintenance of network user accounts, security and distribution groups* Prepare training materials for users transition to virtual desktop environment* Remote and in-person end-user support for multiple locations* Prepare training materials for users regarding OS and MS Office upgrades* Monitor, maintain Domain Controllers, WAP, Terminal, Exchange and File Servers* Email migration and configuration* Train users for infrastructure, OS and MS Office upgrades

Phoenix, Arizona Area

* Manage and maintain all IT functions for four locations * Maintain Active Directory environment* Remotely maintain workgroup environment of remote sites* Maintain Domain Controller, Terminal server, Exchange server, SQL server* Work with venfors for new T1 installations for all sites* Hardware and software preparation for creating VPNs between sites* Maintain and troubleshoot for VOIP phone system* Perform local and remote helpdesk support to end users* Application installation and troubleshooting* Create and maintain user accounts* Configure user profiles for workstations* Assess existing network and prepared network design for Active Directory integration* Configure and maintain Sonic Wall as needed* Setup, support and maintain AV equipment* IT purchasing and invoice approval* Assess security needs of existing network

Phoenix, Arizona Area

* Team leader of electronic document projects* Coordinate and delegate workflow * Monitor on-site and off-site production of all projects* Project analysis and feasibility, prioritization* Point of contact for client communication* Improve and establish standards for streamlined productivity * Develop standards and procedures for transition to web-based production application * Establish tracking system for maintaining efficient workflow* Create training materials, standard operating procedures for production* Led training sessions for new and existing team members* Identify bottlenecks* Coach employees for performance improvement

* Consult and analyze education needs of potential students* Coordinate new student enrollment with various departments* Provide customer service, guidance and support to new and existing students* Assist new students with admissions and enrollment process* Develop and maintain relationships to become a single point of contact to students* Collect and maintain student documentation

* Administrative Assistant to facility Executive Director and University Sr. Vice Provost* Arrange travel for Executive Offices* Point of contact for operations coordination* Liaison between occupants and executive offices* Event scheduling and coordination* Facilitate new occupant entry* Coordinate meetings, prepare agendas* Compile occupant and facility space reports* Initiate development of occupant database

Bachelor Of Science (Bs), Information Technology, Network Administration

Associate Of Science (As), Computer Information Systems