Collaborate with the IT Department to determine if appropriate internal or external solutions currently exist, or whether new solutions are required and feasible. Responsible for proactively identifying technology opportunities that support CTPF strategies and performance; Educate project team members on business unit goals. Introduce innovation in identifying, proposing, and overseeing the execution of business solutions. Utilize adaptable communication skills, work collaboratively, negotiating requirements across cross functional teams/groups.

• Project Coordinator for three enterprise level projects including migrating on-premise document management system to cloud application, configured/built and deployed ticketing system, and build out of enterprise ecommerce system. • Project Manager for enterprise project – managed all phases including requirements gathering, • Managed and coordinated all activities for high visibility project to design and development ecommerce web site. Responsibilities included requirements gathering. resource management and budget forecasting and tracking.

Support global community of users and customers with registering on the ecommerce website. Assisted with mitigating production issues and apply maintenance requests from Development team.Support digital products & online website. Activities included: customer global onboarding, technical & customer liaison, documenting SOPs, participating in UAT and supporting customers beyond UAT.

Manage all aspects of software application delivery including testing, scheduling, coordinating, executing, implementing, and transitioning to lines of business. Provide operations support, including oversight, analysis, project management, for National Data Warehouse system.

• Manage all aspects of software application delivery including testing, scheduling, coordinating, executing, implementing, and transitioning to operations. • Serve on teams responsible for the research & development of tools and services to be utilized for software delivery• Serve as project manager/business systems analyst on enterprise level and smaller line of business projects. Line of Business projects include system/application integration projects, software upgrades, and application readiness/remediation efforts.• Build, schedule and maintain global software delivery calendar. Provides 360 view of all active software delivery projects. • Working on several process improvement initiatives designed to improve/enhance software release management processes.

• Process Improvement engineer and implementation analyst – installed and customized automated tool that enabled organization to closely monitor 40+ servers and provide escalation to supporting technical support staff.• Reduced risk by identifying and mitigating possible operational and batch production processing vulnerabilities.• Project Manager/Systems Administrator for on premise Exchange Outlook migration to Office 365 (cloud based solution). Successfully migrated 30+ users without incident.• Provide desktop support for 30+ onsite/remote users. Deploy Windows 7 image, install software applications, anti-virus software.• Provide 1st line support troubleshooting issues with nearly 40 Windows Servers running Server 2012 R2 and Windows Server 2008.

• Responsible for all phases of AD Migration to new domain, including requirements gathering, developing deployment methodology, and user migration to 35K global desktop users.• Planned and executed all strategic objectives for VM Migration to new Data Center. Managed relationships with two 3rd party vendors, coordinated the completion of all critical milestones, and project deliverables. • Conducted software delivery pilots to small groups of users and gathered critical metrics related to deployment success/failure rates. Worked with desktop engineers and clients to resolve issues.• Served as project coordinator and subject matter expert on several enterprise level projects, ensuring all critical milestones were completed in timely fashion. Drafted and finalized end user communication to 80K users.• Utilized knowledge of Excel/Access/Active Directory to develop multifaceted reporting metrics for enterprise level active directory domain migration project. • Managed all service related incidents for enterprise delivery of Google Chrome & Internet Explorer browsers.

• Successfully led administrative and technical staff in implementing fleet management software for two clients resulting in annualized revenue of 100K. • Provided high level fleet management reporting metrics and analytics to top level management using Microsoft Access Databases and Excel. • Key participant in the build-out and implementation of ground breaking database that stored historical billing, usage, & utilization data. • Assumed leadership role in restoring troubled client relationship; closely monitored on-going issue resolution and reported weekly update to senior management team.• Rescued backlogged conversion project and completed conversion with minimal negative impact/downtime to customer.

• Serve as technical liaison between client care team and application developers, coordinate large-scope IT projects. • Leader of cross-functional teams of developers, programmers and system technicians. Gather project requirements, contribute to design phase and assist in deployment. • Lead all phases of change management cycle including scheduling, conflict resolution, staffing and implementations.• Served as key client relationship manager during transition of multi-platform data center from Illinois to New Jersey, assuring 0 downtime and complete client transparency throughout all project phases.• Stepped in to salvage mission-critical financial system platform that had become financially draining and put key business relationships at risk. • Assumed leadership role in restoring difficult client relationship; led team in serving as client advocate to developers, overseeing deployment, integrating systems and assuring account retention. Improved support capabilities by overseeing development of automated electronic error notification system alerting support personnel of critical failures.