Donovan Baldwin Email & Phone Number

I am a creative, fast learning, innovative, Information Technology Supervisor with a substantial background of excellent leadership and customer service that includes 6 years of working on a Global Messaging and Collaboration team, 4 years of health care IT experience, over 15 years of Information Technology experience in Windows, Mac OS and Unix environments.Some of my demonstrated strengths include:• Motivating team members to do excellent work• Strong leadership and analytical skills with the ability to understand computer information systems, human resources and how they relate to the corporate objectives • Excellent understanding of a wide variety of computer software and hardware • Participating in program analysis, systems development, technical documentation, and training programs • Strong understanding of Cloud technologies (Google Apps, Salesforce, MobileIron) • Excellent written/oral communication skills and the ability to work well with management, administrative and technical personnel effectively• Working well with various vendors to minimize user downtime• Maintaining a great sense of understanding that excellent customer service is the most important trait of an IT Professional• Understanding the IT Operational needs of a business• ITIL Foundations Certified• MobileIron Design and Deployment Specialist• Google Apps Certified Administrator

Listed skills include Cloud Computing, Google Apps, Windows 7, Microsoft Exchange, and 22 others.

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  Information Technology Specialist

  State Of California

  Jul 2017 - Present - Sacramento, California

  I am currently an ITS 1 on a high performance identity and access management team. What I bring to this team is creativity, innovation, out-of-the box thinking and a can-do attitude. I architect solutions to streamline workflows and enhance business productivity and ROI. I develop PowerShell scripts to enhance workflows and decrease risk of accidental disclosure of information. I specialize in delivering a positive attitude to the team and increasing team engagement. I contribute to an already excellent team that performs excellent work.