Level 2 Service Desk Analyst supporting Manages Services such as,,,**Network Management**: - Maintenance of network infrastructure. - Monitoring network performance, security, and reliability. - Troubleshooting network issues.**Cybersecurity**: - Monitoring, and responding to alerts generated by intrusion detection systems, and antivirus systems. - Responding to user security related concerns**Data Backup and Recovery**: - Regular data… Show more Level 2 Service Desk Analyst supporting Manages Services such as,,,**Network Management**: - Maintenance of network infrastructure. - Monitoring network performance, security, and reliability. - Troubleshooting network issues.**Cybersecurity**: - Monitoring, and responding to alerts generated by intrusion detection systems, and antivirus systems. - Responding to user security related concerns**Data Backup and Recovery**: - Regular data backups to prevent data loss. - Recovering from data loss or system failures.**Cloud Services**: - Migration to cloud platforms (e.g., AWS, Azure, Google Cloud). - Managing cloud resources, scalability, and cost optimization. - Ensuring data security and compliance in the cloud.**Help Desk and User Support**: - Providing technical assistance to end-users. - Resolving hardware and software issues. - Offering remote support and troubleshooting.**Infrastructure Management**: - Monitoring servers, storage, and virtualization environments. - Patch management and system updates.**Vendor Management**: - Coordinating with technology vendors. - Procuring hardware, software licenses, and subscriptions.**Application Management**: - Installing, configuring, and maintaining business applications. - Ensuring compatibility and performance. - Supporting end-users with application-related queries.**Managed Print Services**: - Managing printers, copiers, and scanners. **Mobile Device Management (MDM)**: - Securing and managing mobile devices (smartphones, tablets). - Enforcing policies, app distribution, and remote wiping. Show less

Level 1 & 2 Service Desk, Desktop and Systems Support.Supporting a variety of user account types, Operating Systems, Applications, Hardware, Peripherals and Systems in a complex nation-spanning Federal Government funded, ITIL focused, corporation. Windows 10Microsoft O365Azure AdministrationAzure Virtual Desktop, Remote Desktop ConnectionSCCM and Endpoint ManagerInTune, Airwatch mobile device managementActive Directory & Azure Active DirectoryExchange &… Show more Level 1 & 2 Service Desk, Desktop and Systems Support.Supporting a variety of user account types, Operating Systems, Applications, Hardware, Peripherals and Systems in a complex nation-spanning Federal Government funded, ITIL focused, corporation. Windows 10Microsoft O365Azure AdministrationAzure Virtual Desktop, Remote Desktop ConnectionSCCM and Endpoint ManagerInTune, Airwatch mobile device managementActive Directory & Azure Active DirectoryExchange & Exchange 365MS Teams, Groups, AppsHardware configuration and deploymentHardware refresh and disposalAsset Management and CMDB AdministrationVideo Conferencing Systems and Hardware, Robin, Cestron, LogitechNetwork, VPN, Switch, RouterInformation and Technology SecurityVendor and License Management, Telstra Connect, Adobe, Microsoft, AppleLogistics, Toll, StarTrackPowerShell scriptingAdhering to the relevant Code of Conduct, Policies and Practices and Processes. Adapting to an ever fluid strategic direction. Maintaining a focus on Continuous Service Improvement.Providing End to End Service Delivery and Service Management.Maintain Cultural Awareness and Sensitivity for all peoples. Show less

Level 1 and 2 Technical Support Professional, respectful and effective communication skills  Provide leadership to the team relative to knowledge and skills  Ability to prioritise workloads based upon user/business impact  Operate within an ITIL framework  Maintain accurate Record Management  Provide Incident/Request/Problem Management  Microsoft Exchange 365 & On-Premises User & Group Management  Microsoft Azure Virtual Desktop Management Support … Show more Level 1 and 2 Technical Support Professional, respectful and effective communication skills  Provide leadership to the team relative to knowledge and skills  Ability to prioritise workloads based upon user/business impact  Operate within an ITIL framework  Maintain accurate Record Management  Provide Incident/Request/Problem Management  Microsoft Exchange 365 & On-Premises User & Group Management  Microsoft Azure Virtual Desktop Management Support  Microsoft 365 Administration Centre Management  Microsoft Endpoint Manager – Mobile device Management  Airwatch & inTune Mobile device Management  Telstra Connect Mobile Service Management  Iridium Satellite Phone Support and Management  Microsoft Teams Group Management  Microsoft Teams Telephony Management  Video Conferencing Support and Management (Teams/Logitech/Crestron/Robin) Including daily health checks  Deployment interstate for Brisbane Office Technical Refresh (Workstations, data/comm rack audit, network re-cable)  Asset management for asset allocation, return, logistics, disposal  Dispatch of Hardware to interstate offices and properties offices  Device setup, relocation, removal  Network Support (Fortinet)  Firewall Support (Fortinet)  User Account Cessation Management  Adobe Vendor and License Management  Introductory Powershell scripting  Active participant in the Continuous Service Improvement Program  Develop and implement cultural awareness and sensitivity through enhanced training for interacting with First Australian Nations Peoples Show less

Providing onsite technical support for departmental staff within the Brisbane CBD and greater Queensland as required. The role includes (but not limited to):-- Purchasing, procurement and vendor management of computer equipment including peripherals- Warranty, capital rollover and replacement of computers and peripherals- Management and support of Mobile devices, tablets and equipment and systems (IE Skype)- Asset management including auditing, reporting and disposal of… Show more Providing onsite technical support for departmental staff within the Brisbane CBD and greater Queensland as required. The role includes (but not limited to):-- Purchasing, procurement and vendor management of computer equipment including peripherals- Warranty, capital rollover and replacement of computers and peripherals- Management and support of Mobile devices, tablets and equipment and systems (IE Skype)- Asset management including auditing, reporting and disposal of equipment- Support and training of current and new technologies- Minor network management: floor/port patching and switch management- Assisting Business Engagement with technology evaluationsIn addition to my role, I am also an IT Specialist whenever a Queensland Community Recovery Activation occurs. This can see me being deployed with very little notice anywhere in Queensland whenever a Disaster is declaired Show less

Providing support for:Desktop ServicesNetwork ServicesServer and SystemsExchange

Working within the Transport Industry providing specialised Transport Services. Certificate III - Oversize Vehicle EscortRAA Licenced (Including Cross Country endorsement)Aviation and Road Transport of specialised articles that include escorting of Oversized Vehicles.Adherence to all Safety and Industry StandardsRoute development and Navigation Services.Fuel Management.100% On-Time departures.Weather and Environmental considerations.Load and cargo manifest… Show more Working within the Transport Industry providing specialised Transport Services. Certificate III - Oversize Vehicle EscortRAA Licenced (Including Cross Country endorsement)Aviation and Road Transport of specialised articles that include escorting of Oversized Vehicles.Adherence to all Safety and Industry StandardsRoute development and Navigation Services.Fuel Management.100% On-Time departures.Weather and Environmental considerations.Load and cargo manifest management.Aircraft and Vehicle inspections.Liaison with Air and Transport prime contractors.Account, Service and Relationships Management.Financial Services.Company Director. Show less

The Service Management role provides reactive & proactive engagement with customers in a range of activities including:-Participation in the development, implementation and management of Service Level Agreements and contracts including financial management, profitability and business growth ensuring delivery to service level KPIs.Build and establish strong business relationships with clients by developing a strong understanding of the client's organisation and business… Show more The Service Management role provides reactive & proactive engagement with customers in a range of activities including:-Participation in the development, implementation and management of Service Level Agreements and contracts including financial management, profitability and business growth ensuring delivery to service level KPIs.Build and establish strong business relationships with clients by developing a strong understanding of the client's organisation and business direction.Proactively monitor client service and satisfaction levels through participation at regular client review meetings and the effective management of client expectations.Contribute, in conjunction with the Service Operations Manager and Client Relationship Manager, to the development of strategic client plans.Liaise with the Service Delivery areas to effectively communicate changes to Service Level Agreements and discuss and resolve problems related to client proposals, service delivery and continuous improvement.Manage the communication of Service Level Management information within an IT infrastructure Library (ITIL) Service Delivery Framework.Participate in projects associated with service delivery ensuring that assigned project activities are completed within agreed timeframes, to cost, and meet client and stakeholder expectations.Coordinate the service recovery process in the event of a service failure, by managing the involvement of all CITEC resources and provide after hours support for escalation as required.Ensure the accurate and timely billing of all service charges related to the position's allocated clients. Show less

The role of Network Engineer encompassed management of Education QLD's 1400+ network devices. Activities include:Responsible for the administration, development and maintenance of the client Metropolitan and Wide Area Networks ensuring optimum network performance and problem resolution when required. Review and report on adherence to industry standards and procedures and ensure support is delivered within the IT infrastructure Library (ITIL) Service Delivery Framework.Knowledge of… Show more The role of Network Engineer encompassed management of Education QLD's 1400+ network devices. Activities include:Responsible for the administration, development and maintenance of the client Metropolitan and Wide Area Networks ensuring optimum network performance and problem resolution when required. Review and report on adherence to industry standards and procedures and ensure support is delivered within the IT infrastructure Library (ITIL) Service Delivery Framework.Knowledge of OSI networking model with the ability to program and troubleshoot routers, work with network management software.Remain up to date with industry trends and assist with making business-based recommendations for short client capacity planning.Management of Maintenance & Warranty agreements for CITEC managed equipment. In-depth knowledge of OSI networking model and TCP/IP protocols.Design and configure firewalls.Design and implement network security policies.Implementation and configuration of network management software.Liaise with delivery teams and vendors for Incident & Project Management.Lead and motivate a highly skilled and team that can effectively provide support services and deliver projects within set timeframes.Project Manage, or technically lead, enhancements of infrastructure changes and maintenance to the infrastructure network and services, to meet all budget, time and quality requirements.During this role I undertook higher duties as Acting Operations Manager for a 13 week period. Show less

The CITEC Help Desk coordinator position provides first and second level technical support to the Department of The Premier and Cabinet, Ministerial Services and the Department of State Development. The position requires:Resolution of 95% of calls at time of call.Respond to calls within 20 seconds.Record management through CITEC tool sets.Provide incident management in line with client SLA & KPI's.Develop and document end-user instructions.Trend analysis and… Show more The CITEC Help Desk coordinator position provides first and second level technical support to the Department of The Premier and Cabinet, Ministerial Services and the Department of State Development. The position requires:Resolution of 95% of calls at time of call.Respond to calls within 20 seconds.Record management through CITEC tool sets.Provide incident management in line with client SLA & KPI's.Develop and document end-user instructions.Trend analysis and reporting.Coordination of resolution activities with CITEC Support teams and vendors.Provide support for the Microsoft Windows 98, NT, 2000, XP Operating Systems.Provide support for the Microsoft Office 98, XP Applications.Provide support and escalation for custom client applications.Maintain and configure Active Directory groups and permissions.Implement and maintain server, network and user security.Develop and provide customer technical and administration reporting.User account creation, administration and configuration.User education via a variety of engagement options.Rollout of Windows 2000.Rollout of Windows XP.Management and configuration of remote access technologies.Installation and configuration of client peripherals such as:-PrintersScannersMouseKeyboardSmart-KeyboardBio-metric security devicesAccessibility devicesAudio and Video SystemsNetwork Management and fault resolution.Hardware Management and fault resolution.Maintain quality documentation and practices. Show less