Donovan Catuncan Email & Phone Number

Central Luzon, Philippines

Sydney, New South Wales, Australia

• Communication, documentation, and organisation of our customer data.• Ideation, conceptualisation, and production of online marketing material.• Preparation, evaluation, and follow-throughs on lead and client pipelines.

Brisbane, Queensland, Australia

• Liaising for international students (payment, passport, accommodation). • Product evaluation, data mining, and profiling for competition research.• Documentation and identity check for international student payments.• Settlement and Reconciliation (Forex) of completed student payments.http://enrolmentpay.com/

Brisbane, Australia

• Processing of international invoice payments (product invoices, student refunds, payment summaries). • Management of a payment platform for education providers' domestic and international payments.• Processing of international student payments (foreign exchange, bookkeeping, reconciliation).• Collected 1000+ leads in various sectors to create custom audience for direct email marketing.• Affiliates' website creation, editing, and maintenance thru WordPress and cloud applications. • Writing, publishing, and managing of social media content thru CoSchedule App for visibility. • Sales communication, monitoring, and management via Zoho CRM Plus for email marketing. • Liaising for international students (payment, passport, accommodation). • Product evaluation, data mining, and profiling for competition research.• Management of Funded and Managed Installment Payment Plans.• Follow through student invoices from onboarding to completion.http://enrolmentpay.com/

Brisbane, Australia

• Composition and editing of company source material + imagery - WordPress.https://evolutiontraining.edu.au/• Product evaluation, data mining, and profiling for competition research.• Management of Hubspot CRM for visitor/client enquiry and enrollment.• Google Adwords and Analytics for budget, marketing, and sales funnel.• Filing and administration of visitor/client interaction - Google Drive• Administration of student records, payment plans and missed fees.

Brisbane, Australia

• Processing of international student payments (due diligence, CC and bank, payment summaries). • Verifying intermediaries for inward/outward remittances of agent payments, commissions, and student refunds.• Gathered 1000+ leads in the Education, Logistics, and Retail sectors to create custom audience for direct email marketing.• Feature writing for the Blockchain campaign in CoSchedule leading to the blockchain workshops held in Brisbane, Sydney, and Melbourne.• Management of social media content (Facebook, LinkedIn, Twitter) via CoSchedule Calendar App for continuous marketing, promotion, and visibility. • Product evaluation, data mining, and profiling for competition research.• Basic Google Analytics and Google Adwords• Website editing in WordPress.• Course Units Management.• Preparation of pre-packaged units for sale.• Unlocking and consolidation of catalogued units.https://everthought.com.au/

Region Iii - Central Luzon, Philippines

Brisbane, Australia

• CRM for clients' website requirements and specifications.• URL Management to retain attractive, highly functional websites.• Client Retention through organised billing statements and applied rebuttals.

New South Wales, Australia

• Responsible for reviewing rental or leasing applications to determine a tenant's ability to adhere to standards advised by the property owners.- Review and verification of tenant information for use in creating weekly, monthly, and yearly tenancy contracts.- Verification of applicant information via phone or email: IDs, banking notes, statements.- Creation of welcome packs for tenants, which include welcome letters, key receipts, leasing documents, agreements, contracts, and legislated letters from maintaining councils.- Utilization of network tools in the proper management of client data and statuses.- Office documentation of pertinent user information relevant to the filing of tenancies.• Liaised with security and surveillance personnel to ensure tenants overall safety in the premises.• Handled management of property and requirements, including communication with construction workers and maintenance staff.- Liaised with property managers, real estate companies, and landlords in the checking of tenant information and identity.- Writing of important by-laws to safeguard and protect tenant and landlord relationships.• Administrative duties include preparing rental income reports, bills and receipts, drafting rental leases and contracts, writing official notices to tenants concerning issues such as rent increases or anticipated construction projects.• Application of federal regulations and guidelines specific to mandated property control systems.- Understanding and application onto contracts of the appropriate residential and territorial by-laws applicable to tenancy.• Receiving and sending of property invoices to the accounting department for financing.- Processing of administrative tasks with use of Google Docs and Office applications.

Region Iii - Central Luzon, Philippines

• English, World Literature, and Speech Pathology Professor.• Curriculum coordinator to challenge learning curves.• Management of 300 students from five colleges.

Region Iii - Central Luzon, Philippines

• Facilitation of English Proficiency Program materials.• Taught literary content in English-American discourse.• Did personality development, learning & growth classes.• Hosted events like Cotillions, Christmas, New Year parties.

Region Iii - Central Luzon, Philippines

• Does constant and tactful feature writing to satisfy client requirements.• Capable of writing from scratch, with minimal to no template to guide me.• Skilled in writing content to either tighten or expand on given subject matter.

Region Iii - Central Luzon, Philippines

• Outperformed fellow Quality Specialists by a 16% skill margin; produced a total of 155 monitors on a strict deadline in two weeks to allow a little over 30 agents to transition from training to production.• Reliably met binder inspections for Quality Monitoring allocations.• Actively called for Quad (coaching with management) sessions to mitigate bottom performers.• Hosted Quality forums (meetings) to develop good agent behavior and promising work ethic.• Capably handled escalation calls and concerns.• Collaborated with Operations in evaluating quality scores to improve individual & team performance on a weekly to monthly basis.

Region Iii - Central Luzon, Philippines

• Non – Agent Employee of the Year 2009 for my dedication and commitment in providing excellent performance and professionalism.• Consistently met and exceeded Quality Monitoring allocations.• Monitored and coached 40+ new-hire and cross-trained classes for Technical and Customer Support lines of businesses quarterly.• Collaborated with Workforce and Operations in assessing quality scores and trends to improve individual & team performance.• Helped devise and eliminate bug reports for in-house decision software which registered 100% Top Box surveys from customers during its month-long pilot. The software has been made into a program actively used worldwide.• Pushed quality ranking to propel the Clark site to its position as #1 Global Vendor for Xbox for two straight months and quarterly thereafter.• Created account-wide ads, posters and promotional graphics. To cut costs I used Microsoft Word, Paint and free online graphics tools.• Launched Quality initiatives and campaigns to improve CSAT (customer satisfaction) on a monthly basis.• Hosted awarding programs for the Clark account; maintained a bulletin board for upcoming and ongoing releases, activities and updates.• Capably handled Quad sessions (jury duty), escalation calls and concerns.

Region Iii - Central Luzon, Philippines

• Pioneer Xbox team in Clark, Pampanga, outperforming the Quezon City site by a 21% customer satisfaction margin on its first quarter of launch.• Maintained great Quality Scores with consistent satisfaction ratings and real-time commendations from customers served.• Consistently held a 10-in-a-row Meets to Exceeds Expectations score with marked ratings of 3.00 - 3.21 (passing is 2.93) from Team Managers prior promotion to Quality Dept. where I was shadowed for a lead role.

Region Iii - Central Luzon, Philippines

• Pioneered offshore pilot programs for McAfee NACS for product testing and implementation.• SME for customer enquiries to produce first-call resolutions—to raise product sales.• Tools manager to organise by-request orders, tickets, and documentation.

Bachelor Of Education - Bed, Secondary Education And Teaching

Bachelor'S Degree, Mass Communication/Media Studies