Donovan Coen ⚙️ Email & Phone Number

County Dublin, Ireland

• Lead the definition, design, and implementation of solutions to enhance our Marketing and Communications Strategy by expanding platforms and integrating innovative solutions.• Collaborate with other technical leads to drive solutions, improvements, and technical design through delivery planning based on roadmaps and priorities, enriching our communications portfolio.• Ensure data integrity and alignment across all digital marketing systems within the group.• Oversee and optimise marketing communication solutions across multiple channels, including email, push notifications, and text messaging.•Manage the system's day-to-day operations, ensuring smooth functionality and continuous improvement. Managing the system's day-to-day operation.

County Dublin, Ireland

In this role, I was the subject matter expert in our Partner communications with the key objective of helping define, design, and implement solutions to transform our marketing and communications strategy, and support the business needs and growth of our business.Key responsibilities are as follows:• Collected key stakeholders' communication needs and objectives.• Created communication material to inform and engage business partners.• Created action-driving written, graphic, and video content to support business partners and customer enquiries • Used email marketing tools to prepare and launch communications to partners and support the team analysing the results - Campaign Monitor, Salesforce, Getfeedback. • Participated in continuous learning from Partner management and Contracting functions to find new ways to maximise the efficacy of our communications with each Partner's needs.• Built a strong network of relationships across assigned business areas to ensure internal communications activity is connected to key business developments.• Supported the delivery of objectives via trade fairs across Europe.

County Dublin, Ireland

Smartbox Group is the pioneer, the European and Worldwide leader in the experience gift market. The Company operates in 10 countries with 7 well-known brands: Smartbox, Bongo, Buyagift, La Vida Es Bella, Cadeaubox, Dakotabox and Emozione3. Smartbox Group offers a wide choice of experience themes: Overnight Stays, Wellness, Adventure, Gastronomy and Special occasion multi-themes, for consumers to offer the most beautiful gift: a gift you live!Smartbox has launched in Ireland, as part of the Partner Acquisition team for Ireland my key responsibilities are as follows:• Proactively seek out new opportunities with a pre-approved sourcing brief.• Acquire and manage new Smartbox Partners using Salesforce.• Manage a sales pipeline using outbound calls, qualifying potential partners, creating quotes & closing contracts.• Negotiate the best deal to facilitate a lasting relationship between Smartbox and the Partners.• Identify cross-selling opportunities to maximize the value a partner can attain from working with Smartbox.• Gather & input accurate data into the CRM database (Salesforce).• Actively listen to the Partners clear personal development goals and help them to achieve them.• Learn & develop from the team around me to better my skills as a sales professional.

At the beginning of 2016 I changed role internally to begin work on Applegreen’s Digital Marketing, Social Media footprint and Local Sponsorship.Below is some high-level detail regarding my role:• Social Media Budget Holder• Local Sponsorship Budget Holder • Website/App Administrator • Social Media Marketing• PPC marketing• SEO• Analytics • Strategy & Campaign planningWithin a year, I had increased the social media footprint of Applegreen significantly:• Facebook – 630% Increase• Twitter – 220% Increase• Linkedin – 210% Increase• Instagram – New platform now with 700+ FollowersSet up a new structure for Local Sponsorship to increase visibility of the Applegreen brand in local communities around Applegreen Sites, this increased site performance across the Applegreen network.

Ireland

In 2013 a small number of us started a new project venture for Applegreen PLC and we launched Applegreen’s very own Fuel Card in Ireland on February 2015 and it developed into its own department which is continuously growing.Within the first 3 months we were trained on the following:• CRM Management• Credit Vetting• Fuelsoft Software• SEPA Direct Debit• Fuel Card ProductionI also attended two specific training days in 2014 and 2015 in Birmingham at Fuelsoft Head Office on the Following:Account Creation and ManagementBACS & Direct Debit File CreationFuel reporting and Data RetrievalBelow is some high level detail regarding my role evolution:• CRM Management• Account Creation• Card Production• Fuel Card Weekly Reporting • Credit Analysis• Direct Debit File Creation• First line troubleshooting for customer queries• Telemarketing• Digital Marketing/Marketing• General Administration• TrainingCredit Control,Digital Marketing, Administration, Card Production and Customer Support

Johannesburg Area, South Africa

As an initiation in to Apple I was sent on two weeks training in the head office, below are some of the items covered in the training:• Customer Interaction• Needs Benefits Analysis 2010 - 2013Barman / Waiter / Bar Manager – There were a number of other job roles that I had, however less relevant at this point.I also attended specialised and specific training for each of the following mobile providers:• Vodacom, • Cell-C • Telkom (8ta) Below is some high level details regarding my role:• Stock Takes• Customer training on products• Cellular Contracts• Responsible for cashing up the store• First line trouble shooting for customer product issues• Business to Business, Tele-marketing• Meeting of weekly and quarterly sales targets • Maintenance of customer details on CRM System