Donovan Coen ⚙️ Email & Phone Number

County Dublin, Ireland

• Lead the definition, design, and implementation of solutions to enhance our Marketing and Communications Strategy by expanding platforms and integrating innovative solutions.
• Collaborate with other technical leads to drive solutions, improvements, and technical design through delivery planning based on roadmaps and priorities, enriching our communications portfolio.
• Ensure data integrity and alignment across all digital marketing systems within the group.
• Oversee and optimise marketing communication solutions across multiple channels, including email, push notifications, and text messaging.
• Manage the system's day-to-day operations, ensuring smooth functionality and continuous improvement. Managing the system's day-to-day operation.

County Dublin, Ireland

• In this role, I was the subject matter expert in our Partner communications with the key objective of helping define, design, and implement solutions to transform our marketing and communications strategy, and support.
• Collected key stakeholders' communication needs and objectives.
• Created communication material to inform and engage business partners.
• Created action-driving written, graphic, and video content to support business partners and customer enquiries
• Used email marketing tools to prepare and launch communications to partners and support the team analysing the results - Campaign Monitor, Salesforce, Getfeedback.
• Participated in continuous learning from Partner management and Contracting functions to find new ways to maximise the efficacy of our communications with each Partner's needs.

County Dublin, Ireland

• Smartbox Group is the pioneer, the European and Worldwide leader in the experience gift market. The Company operates in 10 countries with 7 well-known brands: Smartbox, Bongo, Buyagift, La Vida Es Bella, Cadeaubox.
• Proactively seek out new opportunities with a pre-approved sourcing brief.
• Acquire and manage new Smartbox Partners using Salesforce.
• Manage a sales pipeline using outbound calls, qualifying potential partners, creating quotes & closing contracts.
• Negotiate the best deal to facilitate a lasting relationship between Smartbox and the Partners.
• Identify cross-selling opportunities to maximize the value a partner can attain from working with Smartbox.

• At the beginning of 2016 I changed role internally to begin work on Applegreen’s Digital Marketing, Social Media footprint and Local Sponsorship.Below is some high-level detail regarding my role:
• Social Media Budget Holder
• Local Sponsorship Budget Holder
• Website/App Administrator
• Social Media Marketing
• PPC marketing

Ireland

• In 2013 a small number of us started a new project venture for Applegreen PLC and we launched Applegreen’s very own Fuel Card in Ireland on February 2015 and it developed into its own department which is continuously.
• CRM Management
• Credit Vetting
• Fuelsoft Software
• SEPA Direct Debit
• Fuel Card ProductionI also attended two specific training days in 2014 and 2015 in Birmingham at Fuelsoft Head Office on the Following:Account Creation and ManagementBACS & Direct Debit File CreationFuel reporting and.

Johannesburg Area, South Africa

• As an initiation in to Apple I was sent on two weeks training in the head office, below are some of the items covered in the training:
• Customer Interaction
• Needs Benefits Analysis 2010 - 2013Barman / Waiter / Bar Manager – There were a number of other job roles that I had, however less relevant at this point.I also attended specialised and specific training for each of.
• Vodacom,
• Cell-C
• Telkom (8ta) Below is some high level details regarding my role: