Donovan Jackson Email & Phone Number

Houston, Texas, Us

- Set up, image, configure and maintain company hardware including desktops, laptops, mobile devices, peripherals, and conference room equipment.- Configure, test, and troubleshoot network connectivity for local and remote computers, printers, and network equipment.- Provide end-user support for all computer related applications.- Manage user account information and permissions (Active Directory).Maintain and monitor IT inventory in online applications.- Assist internal IT groups in support of the local IT infrastructure and VoIP and WiFi services.- Performs work using computer equipment in an indoor and outdoor environment. Some work may be in areas with restricted movement such as data rooms or wiring closets.- Assists in moving computers and associated equipment within and/or between locations.- Help business operations utilize information systems to improve efficiency.

Provide regular reporting and analysis of IT costs to the IT leadership team and other stakeholders.Identify and analyze variances in IT costs and provide recommendations for cost optimization.Collaborate with the IT procurement team to negotiate contracts and manage vendor relationships to ensure that ITcosts are optimized.Monitor and analyze IT cost trends to identify potential cost savings opportunities.Develop and maintain IT cost models to support budgeting and forecasting activities.

Resolved Level 1 technical issues with software, hardware and peripherals.Opened service tickets for clients, documenting user information and description of problem.Created new accounts, reset passwords and configured access to servers and file management software for users.Researched issues on various computer systems and databases to determine resolutions to problems and answerinquiries.

Troubleshoot and resolve issues related to media software, including installation, configuration, and usage issues.Document and escalate complex issues to the technical team for further investigation.Assist customers with software updates and upgrades.Collaborate with cross-functional teams, including product development and quality assurance, to improve productquality and customer satisfaction.Maintain up-to-date knowledge of media software and industry trends.

Frostburg, Md, Us

Backed up data on regular basis and consistently updated disaster recovery procedures to prepare for securityincidents.Supported IT teams in maintaining company hardware and software systems.Assisted crew with setting up technical equipment and operational framework.Took active role in multiple and diverse projects to become familiar with technical tools and procedures.

● Ensured that trash cans were emptied, and all refuse was disposed of properly at the end of each shift. ● Vacuumed rugs and carpeted areas in offices, lobbies and corridors. ● Researched and campaigned to develop and implement plans for youths attending programs. ● Stored food in designated areas following wrapping, dating, food safety and rotation procedures. ● Ensured compliance with company service standards, including inventory and cash control procedures. ● Obtained scanned records and uploaded into company databases.

Master Of Library & Information Science - Mlis, Information Technology

Engineering