Donovan Lang Email & Phone Number

Chicago, Il, Us

Singapore, Singapore

QuickSqwert is a Health and Wellness startup founded on fighting to prevent the spread of germs and viruses by spreading the message of hand washing, sanitizing and overall healthy hand hygiene.Managed marketing, sales and distribution of touchless, automatic, hands free soap and sanitizing dispensers.Engineered sales and marketing campaigns for ecommerce startups that were Direct to Consumer (DTC), Business to Business (B2B) and dropshipping that is growing in a competitive health and wellness industry.

Guangzhou, Guangdong, China

Responsibilities included researching vendors, quality assurance, and negotiating pricing for hair, cosmetic, and beauty accessories while consulting an array of Asian hair and beauty manufacturers.Knowledgeable and tenacious negotiator fostering relationships with a multitude of suppliers and vendors while educating both consumers and suppliers with supply chain and pricing concerns.Analytical and strategic thinker with a wealth of knowledge involving the global market of the hair and beauty industry.

Chicago, Il

Cutrated and implemented a marketing and social media campaign that increased annual revenue by 25% while overseeing the company budget. Responsibilities included creating, editing and publishing engaging, compelling and informative digital content while driving and monitoring SEO and Web traffic metrics.Collaborated with a small design team to develop sustainable, environmentally friendly, and handcrafted home decor and wall art.

Chicago, Illinois, United States

Supervised the shipping staff while maintaining the company inventory of home decor items, furniture and various shipping materials and supplies. Coordinated functions of all shipping related activities which included maintaining and managing log books for incoming and outgoing parcels.Evaluated and addressed all customer inquiries on shipping issues as well as instructed customers on various shipping methods and pricing.

Columbus, Ohio Area

Earned exemplary sales figures which resulted in soaring products sales annually of $300K and maintained a 75% customer retention rate.Implemented the Huntington National Bank business client's portfolio by examining requirements and recommending products, plans or services that would suffice their business needs.Answered high volume inbound calls and provided accurate Huntington National Bank solicited information by resolving queries for current and potential Huntington Bank customers.Highly competent problem solver whose responsibilities included managing unresolved customer complaints which resulted in 5% escalation leading departmental expectations.

Columbus, Ohio Area

Assembled, stocked, and organized Waterford, Swarovski, Baccarat and Lalique crystal products in a temperature-controlled warehouse.Organized and maintained records of inventories up to date for yearly audits.Operated forklifts, pallet jacks and other machinery utilized in the Crystal Classic warehouse.

Columbus, Ohio, United States

Solicited high volume outbound collection calls in a professional manner while maintaing excellent customer relations in a fast paced call center environment.Resolved client-billing problems and rescued accounts receivable delinquency while applying excellent customer service in a timely manner.Identified and solved customer related issues attributing to account delinquency.

Columbus, Ohio Metropolitan Area

Advised Chase Bank customers on checking and savings accounts, consumer/business loans, and solicited Chase financial services and products.Serviced incoming calls and customer service inquiries in a high-volume, fast paced call center environment.Increased customer retention rate by 15% with exemplary Chase Bank call metrics i.e. AHT, TT, and financial services and products sold.

Chicago, Illinois, United States

Developed and administered credit and collection programs for a mid-size Telecom company with over 100 employees and 100 Million annually in revenues.Conducted investigations of credit risk in both commercial, consumer and suppliers whilie monitoring the collections account activity on delinquent accounts.Managed a credit and collections department that consisted of ten collections representatives which fielded high volume inbound calls that contributed to $10 million in receivables over a five-year span.

Ba, Political Science

Activities and Societies: SPEN Student Pan-African Educational Network, Political Science Club, Pre-Law Club (President) President Pre-Law.

Master Of Arts - Ma, Integrated Marketing And Communications