Donovan Littell Email & Phone Number

Seattle, Washington, United States

Monitor ticket queue, troubleshoot/resolve Incidents, manage communications/expectations, and ticket resolution according to SLA’s. Install, configure, monitor, and perform repairs to hardware, software, and network connectivity. Image/re-image/configure systems via SCCM, maintain asset inventory, new user accounts on boarding/off boarding. Create/change user AD, and O365 accounts. Create/change Distribution Lists, access permissions, Create Quotes/PO’s, Purchase and Asset management, as well as work with Vendor’s support for warranties and RMA’s. Extensive documentation of process and procedures. User training.

Seattle, Washington, United States

Answer incoming calls and providing customer support to 4 different businesses. Create/add/change, and new Lead pipeline entry to CRM, and processing, via incoming phone calls, emails, or texts by business owners. Lead call backs, quoting, scheduling of services, and receive payments. Quickly switch between businesses, tasks and communicate with customer with appropriate line of business information. Communicate with techs and business owners in the field via text/email any updates to scheduled appointments.

Seattle, Washington, United States

Remote support (Home based) and management of Click2Coach Telephony Software. Responsible for monitoring ticket queue, troubleshoot/resolve Incidents, manage communications, expectations, and ticket resolution according to SLA’s. Install, configure, monitor troubleshoot, repair connectivity of Click2Coach and dependent services. Create/change / troubleshoot user accounts and CAL’s. Review and Audit Click2 Coach audio recordings for word recognition/replacement fine-tuning of speech transcriptions engine. Extensive documentation of process and procedures.

Seattle Wa

Lead and singular Tech front line responsible for monitoring ticket queue, troubleshoot/resolve Incidents, manage communications, expectations, and ticket resolution according to SLA’s. Install, configure, monitor, and perform repairs to hardware, software, and network connectivity. Image/re-image/configure systems maintain asset inventory, new user setup/departures. Create/change user AD, and O365 accounts. Create/change Distribution Lists. IP phone administration. Create PO’s, Purchase, and work with Vendor’s support for warranties and RMA’s. Extensive documentation of process and procedures. User training.

Seattle Wa.

Monitoring ticket queue (Microsoft SCCM), manage communications, expectations, and ticket resolution according to SLA’s. Install, configure, monitor, and perform repairs to hardware, software, and network connectivity. Image/re-image/configure systems maintain hardware /software license inventory and user validation through audit protocols using SCCM, and AD. Work with Vendor’s support for RMA’s, and Licensing.

Seattle Wa.

Seattle Wa.

Redmond Wa.

Seatle Wa.