Bilingual Recruiter / Talent Acquisition Specialist● Conducted various types of interviews, including structured, phone, and Skype interviews, andutilized various sourcing methods such as social media recruiting Built and maintained strong workingrelationships with candidate, including executives, HR teams, and hiring managers.● Adapted and excelled in a variety of corporate cultures through the application of strategic thinking,employee retention, and relationship building.● Utilized a variety of online resources such as ADP, Indeed, LinkedIn, and iCIMS to find and recruitdiverse candidates. ATS Tracking● Expertise in Microsoft services and experience across multiple industries, including technology, retail,medical, education, business, and gaming.

Customer Service Representative● Proven Top Performer within the customer service team at FCR Company, achieving outstandingresults within 3 months.● Customer Order Management.● Handled customer inquiries, complaints, and resolved issues efficiently.● Act as a single point of contact to customers.● Resolve complex customer inquiries● Handled large number of calls daily.● Experienced in providing product and service information to customers and upselling products orservices.● Knowledgeable in industry-specific regulations and laws and able to comply with them.

● Assisted with recruitment and training of new employees, while also monitoring productivity of currentemployees.● Developed training programs using classes and instructional methods to support long-term employeedevelopment and performance objectives.● Gathered data about course success and participant experiences to help with future course plannin

● Provided exceptional customer service and hospitality in a professional dining setting.● Took and processed orders, handled payments, and provided menu recommendations.● Managing order life cycle.● Experienced in handling customer complaints and providing solutions to enhance customersatisfaction.● Resolve complex customer inquiries● Customer Order Management.● Inbound/Outbound calls.● Knowledgeable in wine and cocktail service and able to make recommendations to customers

Bilingual Recruiter● Properly screened candidates by reviewing resumes, applications, and performing thoroughscreenings.● Managed sourcing, screening, interviewing, and placing of candidates.● Recommended candidates based on experience, merit, and character.● Recruited, interviewed, trained, and certified trainers for the company. Networked through traditionaland progressive methods to source optimal talent.● Generated specific candidate pool for career opportunities through strategic placement ofadvertisements, evaluation of applicant credentials, and conducting initial interviews andpre-screening assessments.