Donovan Wright Email and Phone Number

● Trained ten members of technical support team in HomeWorks platform across Coopersburg and Las Vegas locations, which represented increase of close to 60% in available employees qualified to troubleshoot HomeWorks.● Increased efficiency of team by training new members to reduce overall workload for team, which in turn created smaller demand for overtime and thus saved company money in terms of labor costs.● Collaborated in creating hypothetical programming scenarios luxury residential lighting control systems of RadioRA and HomeWorks to operate lighting and shading system to meet end user's desires as well as troubleshoot major issues for high-profile clients to come to speedy resolution. ● Oversaw coordination of high-priority and problem jobs to engineering for quality control and maintenance of business to business relationships between Lutron and vendors and installers throughout United States with overlap from other teams needing assistance internationally. ● Trained qualified members of residential team on HomeWorks product line, system programming, troubleshooting, and best practices at Coopersburg office as well as satellite office in Las Vegas, Nevada.● Identified mechanical issues with motorized shade line products as well as user error in terms of installation as well as programming performed from building management software and residential programming software. ● Conducted troubleshooting of cell phone app-based smart lighting system Caseta Wireless, understanding and identifying issues in network communication between Caseta system and end user's home network as well as navigating end users through app to program system and add additional devices to system to broaden functionality and increase usability of product. ● Assisted customers with basic programming and wiring of standard wallbox dimmer products.

● Identified and evaluated interactions, and circumstances that led to breakdowns in family relational systems.● Managed multiple clients collaboratively with other clinicians, and independently with varying levels of needs, and desired outcomes.● Created new and consistent patterns of interactions within family systems to promote efficiency.● Analyzed barriers in family system to establish solution focused methods to resolve issues.● Promoted individual functionality for use and collaboration with strengths of others within family system.● Tracked and utilized electronic health records systems and Microsoft Office to create, analyze, and submit time-sensitive information.● De-escalated individuals as part of 24/7 on-call crisis management as well as mobile therapy.

● Served as direct support professional, CSG in providing direct support services to clients as well as feedback to support coordinators and behavior specialists to enhance services at Concepts Day Program, as well as increase independence and communication skills through day programming and community integration.● Provided on-site counseling and supervision mental health technician, KidsPeace, within individual and group settings as well as crisis response, management, and de-escalation to children in psychiatric residential treatment facility.