• Efficiently problem-solve issues with customer orders, while maintaining a workflow to adhere todeadlines.• Successfully locate & resolve over 100+ errors weekly within the system including logging the detailwithin the ticketing system, AFT Lite.• Update the inventory to reflect the current onsite stock to reduce systemic inconsistencies• Aid Amazon Flex drivers with locating customer orders and escalating orders that need to berepackaged for delivery.• Assist with the onboarding of 50+ new associates weekly and 5 area managers.• Facilitate training for new employees which include illustrating the process of “picking”, packing,sorting and problem solving for maximum efficiency.• Collaborated with operations managers to create a team for auditing inventory onsite.• Established a new procedure for problem-solvers which allowed for prioritization of orders forimmediate deployment.• Delivered quality customer service throughout the metro area to shoppers while onboard AmazonTreasure Truck.

• Lead daily merchandising team efforts for organization and efficiency• Ensured merchandise labels, located on the sales floor, matched that of the system and allproducts on display reflected the weekly advertisement.• Organized and stocked the floor shelves with products, and ordered more stock as needed.• Maintained site cleanliness while strategically placing products for consumer ease.• Assisted consumers with any questions they had regarding the merchandise stock availability &pricing details.• Arranged, maintained and standardized merchandise displays for the entire store while logginginventory.

Provided general clerical duties on a daily basis.Assisted with scheduling of new appointments for repair services.