Donovan Rodriguez Email and Phone Number

When was the last time you paid attention to the safety demonstration before your flight? It’s ok. Very few people actually do. While it is exponentially unlikely to find yourself in a situation where you would ever need any of that information, your flight attendants are trained to handle many emergencies that may arise en-route to your destination. As a United Airlines Flight Attendant, I am trained to handle anything from a 9/11 style terrorist attack to a fire started by a cell… Show more When was the last time you paid attention to the safety demonstration before your flight? It’s ok. Very few people actually do. While it is exponentially unlikely to find yourself in a situation where you would ever need any of that information, your flight attendants are trained to handle many emergencies that may arise en-route to your destination. As a United Airlines Flight Attendant, I am trained to handle anything from a 9/11 style terrorist attack to a fire started by a cell phone that gets crushed in the gears of the powered recliner for your business class seat. Anyone can pop open a can of coke or pour a glass of seltzer, but very few people have dedicated months of training to be a type of first responder who can gracefully and professionally handle a security incident, medical emergency or evacuate 300 people from a Boeing 777 in under 90 seconds. While becoming a Flight Attendant takes a special type of person, I wanted to take it a step further. I wanted to be the one that trained and qualified those flight attendants to ensure that they maintained those specialized qualifications. After achieving the minimum of 3 years of service, I pursued and was hired to be an FAA Advanced Qualifications Program Flight Attendant Training Instructor. After an additional two weeks of rigorous training, I qualified as an expert in the field of Inflight Safety and Security and began teaching and evaluating my peers during their annual regulatory qualification training.Additionally, I was chosen to represent United Airlines in Hollywood while filming the safety video that was shown on all video-equipped United flights. Check me out at 1:15: https://youtu.be/lTiHFxrr-rA Show less

Even if you absolutely love a product and are a loyal customer to that brand, there is one thing that could make you switch to a lower quality competitor: Bad Customer Service. American Eagle Outfitters is a clothing and lifestyle brand that has provided quality products for nearly half of a century and has a very loyal following among consumers. I was fortunate to be a part of their great customer service culture for almost 10 years. I was hired as a seasonal temp for the Back to School season… Show more Even if you absolutely love a product and are a loyal customer to that brand, there is one thing that could make you switch to a lower quality competitor: Bad Customer Service. American Eagle Outfitters is a clothing and lifestyle brand that has provided quality products for nearly half of a century and has a very loyal following among consumers. I was fortunate to be a part of their great customer service culture for almost 10 years. I was hired as a seasonal temp for the Back to School season in 2005 and worked my way into a permanent role as a part-time associate. Over time, I earned even more responsibility as a Stockroom Manager and learned the logistical side of the day-to-day business. When I left that role to pursue my education and other career opportunities, I loved the culture so much that I stayed active with AEO helping out whenever I could in seasonal capacities in various different locations. In 2013, an Assistant Store Manager position opened up at the store where I was initially hired. The challenge: get the great customer service culture back. My specific role was Talent. I was in charge of keeping the store staffed and trained and ensuring that the right people were working in the right positions. I had to develop great relationships with the employees and facilitate a workplace that they loved clocking in to. Through hard work and very intentional leadership, that great culture that I fell in love with was back and great sales results soon followed. In this role I was essentially the human resources point of contact. I recruited, conducted interviews, made hiring decisions and handled all the legal paperwork processes. While that was my main responsibility, I spent a majority of that time managing on the sales floor and leading by example. I also helped implement new Store-to-Door systems that fulfilled online orders through brick and mortar stores, and assisted at new store openings to help establish that same great customer service culture. Show less

Even though I knew very little about the motorsports industry, I accepted a position as a customer service representative in the call center for Universal Parts. I answered phones, took orders and helped clients navigate the website: www.partsforscooters.com. As I learned more about the business and about how scooters, dirt bikes and motorcycles work, I started looking for additional ways to help the business. Within six months, I started to take on creative projects to help with the overhaul… Show more Even though I knew very little about the motorsports industry, I accepted a position as a customer service representative in the call center for Universal Parts. I answered phones, took orders and helped clients navigate the website: www.partsforscooters.com. As I learned more about the business and about how scooters, dirt bikes and motorcycles work, I started looking for additional ways to help the business. Within six months, I started to take on creative projects to help with the overhaul of their website. In my time in-between phone calls, I would take on projects like snapping and edit photographs of new products for the website and setting up social media marketing accounts for the company. In very short time, I earned the title of Marketing Director/Director of Creative Content taking on the full workload of all things creative. Show less