Donovan Sicking Email & Phone Number

Austin, Texas, United States

Dallas, Texas, United States

Adapted District curriculum for school specific calendar, with regards to students’ previous skill sets to match course goals. Consistently managed time to submit lesson plans, conduct parent meetings, attend professional development, and give meaningful student feedback. Professionally communicated with parents, students, teachers, and staff frequently and effectively about operations: upcoming deadlines, grades, performance, and behavior. Implemented and revised the use of technology in the classroom and home environment to assist students and parents in accessing assignments and grades.

Richardson, Texas, United States

Handled inbound calls, emails, and chats for users to schedule appointments. Created process documentation on different state requirements for my team to use. Assisted with training new hires to manage customers according to company policy. Facilitated conversation between external stakeholders and my team to enable successful change implementation. Used analytical and critical judgement to support users with device troubleshooting and focused on first contact resolution.