Donovan Smith Email & Phone Number

New York, United States

Recruit, coach, and develop the talent on your team. Create a self-discovery environment to help others become future leaders. Be known for Rockstar's.Analyze your business and identify key areas of stores success and opportunities. Make decisions on strategies to drive improved business results, and communicate them to your team. Become a true business owner.Be that leader that is actively involved and setting the culture for your store. Engaging with your team and assisting them to deliver a great customer experience while teaching them on how to be successful in wireless sales.Utilize your planning and organizational skills to set your store up for success. Create that environment the represents the T-Mobile brand. Teach your teams on how to create a safe, secure, and profitable environment.Utilize your skills in analyses and problem solving. Leverage the ability to partner with others to achieve better results for your team and company.Create and execute communication strategies for individuals, store team, and others in meetings, emails, and group discussions.

New York, New York

Assist the Retail Store Manager in planning and implementing strategies to attract customersCoordinate daily customer service operations (e.g. sales processes, orders and payments)Track the progress of weekly, monthly, quarterly and annual objectivesMonitor and maintain store inventoryEvaluate employee performance and identify hiring and training needsSupervise and motivate staff to perform their bestCoach and support new and existing Sales AssociatesMonitor retail operating costs, budgets and resourcesSuggest sales training programs and techniquesCommunicate with clients and evaluate their needsAnalyze consumer behavior and adjust product positioningHandle complaints from customersResearch emerging products and use information to update the store’s merchandiseCreate reports, analyze and interpret retail data, like revenues, expenses and competitionConduct regular audits to ensure the store is functionable and presentableMake sure all employees adhere to company’s policies and guidelinesAct as our store’s representative and set an example for our staff

Deliver on all aspects of the sales experience within your respective department through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals.Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.Motivate, coach, recognize, and performance manage employees to reach their full potential.Resolve complex customer issues.

Completes store operational requirements by scheduling and assigning employees; following up on work results.Maintains store staff by recruiting, selecting, orienting, and training employees.Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.Achieves monthly goals , scheduling expenditures; analyzing variances; initiating corrective actions.Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.Ensures availability of merchandise and services by approving contracts; maintaining inventories.Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.Secures merchandise by implementing security systems and measures.Protects employees and customers by providing a safe and clean store environment.Maintains the stability and reputation of the store by complying with legal requirements.Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.Contributes to team effort by accomplishing related results as neede

Bronx,Ny

Served as a units lead sales trainer, trained associates on delivery product demonstrations on how to make them relevant and memorable.• Managed customer accounts for accuracy and customer satisfaction.• Directed measurement in and of system to increase insights, forecasting, follow-up, and track sales pipeline• Directly sold and promoted product to for C to C and b to b sales. • Assisted with sales strategy that ensured over all achievement of team goals.. Micromanaged a small group of people that enter my store. Builded strong relationships with my blue shirt and there upper management . Maintain 60 to 70 gross adds a month. Black friday had the highest the highest gross adds in NYC

Bronx,Ny

In this position I worked to generate prospects and sales for an exciting consumer wireless broadband product in premium retail locations. I leveraged my engaging personality, previous retail sales experience, interest in technology, and an exciting product to generate sales via selling to customers in a retail setting. Won MVP for the Highest Gross Adds, Received an award from my Best Buy for the best outstanding work as a Clear Rep, Attained 50-60 gross ads a month

Engage customers using selling skills to build complete solutions while maintaining a balance of high velocity and high service.Communicate to customers what’s possible with technology.Use all relevant sales tools including online learning to drive profitable growth and exceed department goals.Help answer questions and resolve customer issues.10% of your time you will:Provide peer feedback and coaching to Sales Transaction Assistants to improve business results and customer experience.Act as a peer leader to Sales Consultants.Perform other duties as assigned.

Unload store merchandise from truck.• Check in merchandise from truck or other means per West Marine policy. • Ensure that merchandise shipments have been received and displayed within twenty-four hours of receival.• Label or apply merchandise sales tags if necessary to merchandise.• Restock shelves that require re-stocking.• Ensure that “put-away” merchandise is taken care of properly.• Ensure the Store is neat, clean and organized throughout each business day.• Work with fellow associates to maintain that Asset Protection standards are met all the time.• Work with associates to achieve Store’s sales plan.• Actively participates in all programs and procedures that drive sales.• Treat associates and customers better than they expect.• Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working.